MSM Unify seeks an experienced Director for its Education Process Outsourcing (EPO) Service Delivery unit, based in Gurugram with hybrid remote possibilities. With 14 to 18 years of relevant experience, you will lead the EPO division, which empowers universities and higher education institutions by outsourcing non-core, high-volume administrative and student lifecycle functions. The AI-first platform delivers these services from India, helping clients reduce operational costs by 30-60% while elevating service quality and enabling scalable growth without heavy infrastructure spend. You will oversee a portfolio spanning twelve service lines covering academic operations, institutional administration, and the full student journey. The role involves strategic oversight, ensuring seamless service delivery, and driving the unit's mission to let educational institutions concentrate on core teaching and research.