E-commerce Customer Support & Operations Executive

• *About the Role**

We are looking for a **proactive, customer\-focused and organised Marketplace Executive** to support day\-to\-day Amazon and eBay operations for a UK\-based client.

The role combines **marketplace management, customer support, returns, order administration and general e\-commerce operations**. The ideal candidate will communicate confidently in English, work well in a fast\-paced environment, and take ownership of customer queries and outstanding tasks.

• *Key Responsibilities**

• *Customer Support**

• Respond promptly and professionally to customer queries across Amazon, eBay and other marketplace channels.
• Handle queries relating to products, orders, deliveries, cancellations, returns and refunds.
• Ensure customer messages and outstanding queries are followed up and not left unattended.
• Take ownership of customer issues through to resolution or appropriate escalation.
• Handle basic technical and product\-related queries relating to PCs, computer components and peripherals.

• *Amazon \& eBay Marketplace Operations**

• Support day\-to\-day Amazon and eBay marketplace operations.
• Add, update and maintain product listings through Amazon Seller Central, eBay and relevant platforms.
• Monitor orders, cancellations, returns, refunds and pending requests.
• Track items due to be returned and follow up on outstanding actions.
• Monitor marketplace accounts and flag any issues requiring attention.
• Coordinate with internal teams to resolve order, return and account\-related issues.

• *Administration**

• Maintain accurate trackers, records and documentation relating to orders, returns and customer queries.
• Update Excel/Google Sheets and other internal systems.
• Prioritise urgent customer and marketplace issues while keeping routine administration on track.
• Follow established processes and ensure outstanding tasks are completed on time.

• *Skills \& Qualifications**

• Strong written and spoken **English communication skills**.
• Customer\-focused with a strong sense of ownership and accountability.
• Ability to prioritise and manage multiple tasks effectively, particularly during busy periods.
• Strong attention to detail and problem\-solving skills.
• Ability to work independently and know when to escalate issues.
• Basic and up\-to\-date knowledge of **PC hardware**, including processors, motherboards, RAM, GPUs, storage and peripherals.
• Good working knowledge of **Microsoft Office, Excel or Google Sheets**.
• Strong organisational and time\-management skills.
• Bachelor’s degree in any relevant discipline.

• *Experience**

• Minimum 2 years of relevant experience in e\-commerce, marketplace operations, customer service, technical support, online retail, or a similar role.
• Hands\-on experience with Amazon Seller Central, eBay, or other e\-commerce marketplace platforms is preferred.
• Experience handling customer queries, orders, returns, refunds and marketplace administration.
• Experience working with UK customers or within a UK\-based business would be an advantage.

Work Location: In person