Enterprise Platforms and ITSM

• *Job Description:**
• -------------------

• We are looking for a skilled ITSM Enterprise Support Engineer to manage IT service management platforms enterprise applications and job scheduling systems
• The role involves supporting service management processes maintaining platform stability and ensuring seamless execution of enterprise workflows and operations

• *Key Responsibilities:**
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• Provide L2 support for ITSM tools primarily ServiceNow ITSM CMDB HRSD CSM modules
• Manage service requests incidents problems and changes in alignment with ITIL processes
• Support ServiceNow administration configuration including workflows forms reports and basic customizations
• Maintain and update CMDB data ensuring accuracy and governance compliance
• Support enterprise applications such as SAP environments functional technical coordination and basic troubleshooting
• Provide operational support for Mainframe systems batch monitoring issue resolution job handling
• Manage and monitor job scheduling tools like AutoSys including job creation troubleshooting failures and dependency management
• Perform root cause analysis and ensure timely resolution of production issues
• Collaborate with cross functional teams for system integrations and incident resolution
• Maintain SOPs knowledge base articles and platform documentation
• Ensure platform stability compliance and adherence to SLAs

• *Preferred Skills:**
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Technology\-\>Infra\_ToolAdministration\-ITSM\-\>ServiceNow\-HRSD,Technology\-\>Infra\_ToolAdministration\-ITSM\-\>ServiceNow\-GRC,Technology\-\>Infra\_ToolAdministration\-ITSM\-\>ServiceNow\-ITOM,Foundational\-\>Service Management\-\>ITIL,Technology\-\>SAP Basis Administration\-\>SAP Basis Admin,Technology\-\>Mainframe Technologies\-\>Mainframe Technologies\- ALL,Technology\-\>Infrastructure\- Batch Scheduler\-\>Autosys,Technology\-\>Infra\_ToolAdministration\-ITSM\-\>ServiceNow