One Story invites applications for a full-time Escalation Executive role specifically in the Retail Sector, located in Lower Parel, Mumbai, India. Designated as a Call Center Executive, this position centers on managing and resolving escalated customer issues within retail. The duties involve adept problem-solving, coordinating with teams, and ensuring client retention through effective communication. Based in Lower Parel, a bustling commercial district, this job suits individuals with experience in retail customer service escalations. Full-time permanent employment demands handling high-priority calls, maintaining service quality, and working in a fast-paced call center setting dedicated to retail support. The role requires resilience and a customer-focused approach to address complex complaints efficiently.
One Story · India