Executive - CRM

Prestige Estates ProjectsKA, IN20h ago

Full-timevia indeed

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Job Description

Follow up with customers to ensure timely collection of outstanding payments and dues.
Maintain accurate and complete documentation throughout the customer lifecycle, from booking to final possession.
Ensure timely collection and recovery of customer payments in accordance with the booking terms and project work progress.
Maintain and regularly update customer ledgers, account records, and payment status.
Record and track all customer interactions, communications, and service requests.
Understand and assess customer requirements to deliver prompt and satisfactory resolutions.
Build and maintain strong customer relationships through proactive, transparent, and effective communication.
Process customer account transactions, maintain accurate records, and ensure proper filing of all relevant documents.
Perform any other duties and responsibilities assigned by the reporting manager or higher authorities.