Executive - Customer Services (Voice)

The Executive - Customer Services (Voice) role at Capita, based in Pune Division, Maharashtra, is a full-time position focused on delivering exceptional customer support through voice channels. The incumbent will manage inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information about products or services. Key responsibilities include maintaining detailed call records, adhering to service level agreements, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong English language skills, active listening abilities, patience, and proficiency with CRM systems. This role requires the ability to work in a fast-paced environment, manage multiple calls efficiently, and contribute to team goals. A background in customer-facing roles, particularly in voice support, is highly valued. The position offers a structured full-time schedule within a professional corporate setting, emphasizing continuous improvement in customer experience metrics.