TM - Branch Ops - Insti Desk, Bangalore

Aditya Birla Capital seeks a TM - Branch Ops - Insti Desk for operations in Karnataka, filled through a full-time call center position. The role focuses on supporting institutional clients through branch-level operations, handling a significant volume of inbound calls related to financial products and services. You will assist with account inquiries, transaction status updates, documentation assistance, and basic troubleshooting, ensuring compliance with internal protocols. Working from a branch operations desk, you will coordinate with relationship managers and back-office teams to resolve complex issues and escalate when necessary. Key responsibilities include verifying client details, updating records accurately, and providing clear explanations of processes. The position requires proficiency in financial terminology, patience, and a customer-centric approach to maintain strong institutional relationships. This full-time role is crucial for the smooth functioning of branch operations and upholding the group’s service standards.