In concert with Director of Rooms support the efficient functioning of operations.
Ensures the smooth and efficient running of the Housekeeping/Laundry/Flower Shop department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
Carries out inventory taking of supplies and operating equipment as required by the Finance Department.
Be responsible for hotel flower arrangements.
Communicates with and supervise the hotel’s contracted pest\-control and other contracted companies to ensure that effective programmes are instituted and maintained.
Oversees the cleanliness of guest rooms and public areas.
Oversees the cleanliness of public and back\-of\-the house areas.
Works with vendors to provide uniforms for all hotel employees.
Ensures the proper handling and control of lost and found items.
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager, Housekeeping/Laundry Manager and/or Assistant Managers \- Housekeeping/Laundry/Flower Shop.
Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures Housekeeping/Laundry/Flower Shop employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
*Administrative:**
Oversees and assists in the preparation and updates of the Housekeeping/Laundry Departmental Operations Manual.
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Reads and updates the Communications Log Books.
Ensures the use new technology and equipment is explored and implemented wherever appropriate.
Ensures Housekeeping/Laundry/Flower Shop service standards are in accordance with the Operations Manual.
Oversees the preparation and update of individual Departmental Operations Manuals.
Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner.
*Financial**
Endorses all purchase requests and invoices for Housekeeping/Laundry/Flower Shop related expenses.
Maximises employee productivity through the use of multi\-skilling, multi\-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures Housekeeping/Laundry/Flower Shop operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
Assists in monthly reforecast, as appropriate.
Assists in the preparation of the Annual Business Plan for Rooms.
Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.
Personnel
Oversees the recruitment and selection of all Housekeeping/Laundry/Flower Shop employees. To follow hotel guidelines when recruiting and use a competency\-based approach to selecting employees.
Oversees the punctuality and appearance of all Housekeeping/Laundry/Flower Shop employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Conducts annual Performance Development Discussions with Housekeeping/Laundry/Flower Shop employees, supports them in their professional development goals.
Plans and implements effective training programmes for all Housekeeping/Laundry/Flower Shop employees in coordination with the Training Manager and Departmental Trainers.
Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
Develops the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees through the appropriate training, coaching, and/or mentoring.
Be responsible for the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees.
Ensures work schedules reflect business needs and other key performance indicators.
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Ensures employees have a complete understanding of and adhere to employee rules and regulations.
Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Ensures standards as stated in the Operations Manuel are maintained by the employees.
Feedback the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.
*Other duties**
Attends and contributes to all Meetings as required.
Is knowledgeable in statutory legislation in employee and industrial relations.
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.
Responds to changes in the Housekeeping/Laundry/Flower Shop function as dictated by the industry, company and hotel.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.