F CRM\-ID creation, deactivation, password resetting, reactivating of CRM IDs, Position mapping, New Branch ID/CODE creation for CV / PV Sales / Service, Report Generation, Raising Tickets on CRM\-DMS issues, E\-mailing \& Escalations to BRM \-TML / CRM\-DMS team and getting resolved on time.
F Supporting PV / CV Workshops on Diagnostics Laptops and installation and configuration of Cummins \& Insights Diagnostic’s software’s for all workshops. Supporting works managers in case of any issues in the Diagnostics Laptops. Smartphones / Tabs configuration for job card creation etc.
2\. **Managing of Laptops \& Desktops** \- which includes installation and troubleshooting of Microsoft Windows Operating System (version 7, 10, 11 etc.), MS Office and other business related Applications, Health check\-up, Servicing, RAM \& HDD upgradation, Windows Patch updates, Antivirus installation, updating and license renewals and new H/W requirement analysis etc. Providing Remote and telephonic support for troubleshooting systems and application issues. Knowledge on Accounting software’s installation and configuration, data backup etc.
3\. **Peripherals management**, which includes installation, troubleshooting and maintenance of printers, scanners, Xerox machines, Procurement of Cartridges across all branches in coordination with vendors. Configuring and maintaining of Wi\-Fi Access points, Wi\-Fi Routers, Network Switches, Firewall, Tabs and IPad’s, Ensure UPS systems are up and running at all times across all branches. Installation of ESSL Biometric Devices in coordination with HR dept. across all the branches and supporting on EIP APP.
4\. **E\-Mail Support,** which includes E\-Mail ID space management, Outlook / Mobile configuration on laptops and desktops.
5\. **Network Infrastructure Management**, which includes configuration, troubleshooting and maintenance of Routers, switches, WI\-FI Access Points, LAN \& INTERNET connections across all the branches. Identifying of any new internet connections requirement for other branches/showrooms/ workshops etc. in coordination with HO IT team.
6\. **Asset Management**, which includes Physical Inventory of all IT Assets viz. Laptops, Desktops, Printers, Tabs \& IPad, other peripheral’s. Health check\-up, Upgradation and maintenance. E\-waste management in coordination with Admin dept. and HO IT team.
7\. **Vendor Management**, which includes coordination with regular vendors for H/Ws \& S/Ws issues, Servicing, ISPs for Broadband and lease lines issues across all branches.
8\. **Facilitating Video Conference** as and when needed at workshops in coordination with HO.
Pay: ₹20,000\.00 \- ₹30,000\.00 per month
Work Location: In person