Job Description
To manage and oversee all housekeeping operations at the assigned site(s), ensuring high standards of cleanliness, hygiene, safety, client satisfaction, and efficient utilization of manpower and resources.
Key Responsibilities1\. Housekeeping Operations Management
- Ensure smooth day\-to\-day housekeeping operations across the facility.
- Maintain cleanliness and hygiene standards in all areas as per SOPs and client requirements.
- Plan and execute periodic deep\-cleaning activities.
- Ensure proper use and maintenance of housekeeping equipment and machinery.
2\. Manpower Management
- Recruit, train, and supervise housekeeping supervisors and housekeeping staff.
- Prepare duty rosters, shift schedules, and deployment plans.
- Monitor attendance, leave records, and staff productivity.
- Conduct regular training on housekeeping procedures, safety, grooming, and customer service.
3\. Quality Assurance
- Conduct routine inspections and housekeeping audits.
- Ensure compliance with company standards, SLAs, and client expectations.
- Address service deficiencies and implement corrective actions.
- Maintain audit records and quality reports.
4\. Client Relationship Management
- Serve as the primary contact for housekeeping\-related client concerns.
- Attend review meetings and provide operational updates.
- Ensure prompt resolution of complaints and service requests.
- Maintain high levels of client satisfaction.
5\. Inventory \& Cost Control
- Monitor stock levels of cleaning chemicals, consumables, and equipment.
- Ensure proper inventory management and minimize wastage.
- Prepare consumption reports and forecasts.
- Control housekeeping operational costs within budget.
6\. Health, Safety \& Compliance
- Ensure adherence to safety procedures and statutory requirements.
- Conduct toolbox talks and safety awareness programs.
- Ensure proper handling and storage of chemicals.
- Maintain compliance documentation and records.
7\. Reporting \& Documentation
- Prepare daily, weekly, and monthly MIS reports.
- Maintain records of manpower, training, audits, incidents, and client feedback.
- Submit operational reports to management on a timely basis.
Qualification
- Graduate in any discipline.
- Degree/Diploma in Hotel Management, Hospitality, or Facility Management preferred.
Experience
- Minimum 2–3 years of experience in housekeeping or facility management.
- Experience in corporate offices, commercial buildings, hospitals, malls, IT parks, or industrial facilities preferred.
Pay: ₹25,000\.00 \- ₹30,000\.00 per month
Work Location: In person