Fee Collection Executive

• *Job Title: Fee Collection Executive cum Retention Executive**

• *Company:** SLBS Marklance Pvt. Ltd.
• *Location:** Vyttila, Kochi
• *Employment Type:** Full\-Time
• *Experience:** 1–3 Years (Preferred)

• *Job Summary**

We are looking for a proactive and result\-oriented Fee Collection Executive cum Retention Executive to manage student fee collections, handle payment follow\-ups, address student concerns, and ensure student retention. The ideal candidate should have excellent communication, negotiation, and problem\-solving skills, along with the ability to maintain positive relationships with students and parents.

Key Responsibilities

• *Fee Collection \& Payment Follow\-ups**

• Follow up with students and parents regarding pending fees, overdue payments, and instalment schedules.
• Ensure timely collection of course fees and achieve assigned collection targets.
• Contact students through calls, WhatsApp, and other communication channels for payment reminders.
• Maintain accurate records of fee payments, pending dues, and collection status.
• Coordinate with the accounts team regarding payment updates, receipts, and outstanding balances.

• *Student Retention \& Relationship Management**

• Interact with students to understand their concerns, feedback, and reasons for discontinuing courses.
• Proactively identify students who are likely to discontinue and take necessary retention initiatives.
• Handle student grievances, payment\-related concerns, and course\-related issues professionally.
• Convince and motivate students to continue their courses and complete their programmes.
• Build strong relationships with students and parents to improve student satisfaction and retention.
• Coordinate with academic and operations teams to resolve student issues.

• *Reporting \& Coordination**

• Prepare daily and monthly reports on fee collections, outstanding payments, and student retention.
• Monitor student dropout cases and maintain proper follow\-up records.
• Escalate critical payment and student\-related issues to the reporting manager.
• Ensure consistent follow\-ups until payment or issue resolution.

• *Required Skills**

• Excellent verbal communication and negotiation skills.
• Strong follow\-up and convincing abilities.
• Good interpersonal and problem\-solving skills.
• Ability to handle difficult conversations with students and parents.
• Target\-oriented approach with a focus on collections and retention.
• Basic knowledge of MS Excel and reporting.
• Prior experience in fee collection, telecalling, customer relationship management, or student retention will be an added advantage.

• *Preferred Candidate Background**

• Experience in EdTech, educational institutions, fee collection, banking, financial services, or customer relationship management.
• Candidates with experience in handling student or customer retention are preferred.

• *Interested candidates can apply now! Immediate joiners preferred.**

Pay: ₹20,000\.00 \- ₹23,000\.00 per month

Work Location: In person