Freight Forwarder

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 117616 Time Type: Full Time Purpose of the position To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely \& accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors. Key Tasks Customer \& Network * Establish customer communication preference, i.e. phone, e\-mail, fax, visit. * Receive and validate customer contract from M\&S. * Attend to all customer enquiries in accordance with customer service policy standards. * Exploring new opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up. * Routing orders to be sent to origin offices. * Liaise with origin office and update consignee on shipment status. * Follow up with origin office for the onboard status and documents. * Send timely Pre\-Alert to correct mailing list. Update promptly incase of any variance in ETA along with proper justification \& supporting. * Ensure compliance with the standard area operating processes and Customer SOPs. * Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries. * Sending shipment status to Consignee and forward DSR on timely and consistent basis. * Communicate and resolve with the customer on exceptions and incidents – Invoice, Service Irregularities \& Claims Management. Vendors * Follow up with the liner for status update regarding vessel arrival at port, detention free period. * Co\-ordinate with Shipping Line for proper IGM filing, container nomination \& Invoices for payment. * Close follow up with CFS for timely container movement / destuffing \& payment of CFS charges. * Co\-ordination with CHA regarding customs clearance status for DDP/DDU/client specific shipments \& facilitation documentation. * Co\-ordination with approved transport vendor for cargo delivery \& follow up for POD. * Meeting Vendors for operational review. * Facilitate Vendor re conciliation. Systems \& Documentation Job Description Effective date: June 2020 Job Description Version date: June 2020 2/4 * Tag / Create shipment in CW1\. * Check the correctness of MB/L and HB/L, get the documents corrected incase of any discrepancy. * Send the documents to concerned desk at the shipping line for filing manifest. In cases where we file the manifest, the same should be done accurately and in time along with CFS nomination / DPD formalities. * Hand over the DO after receipt of payments from the customer \& OBL. Follow up on uncleared shipments as per SOP. * Facilitating Shipping Line / Co\-Loader D/o. * Achieve “Operational Excellence” through accurate and timely documentation / system updates resulting in increased productivity and data quality. * Achieving Global Operational KPIs– Data Quality, Mandatory Fields, Workflow \& Milestones. * Posting of Vendor Invoices thru Web cost portal correctly \& timely. * Closing Job files within the agreed timeframe by posting all costs received from various vendors and allocating agreed revenue/Sell rates as per set KPIs. * Proper input of cost / revenue/ WIP / Accruals * Handling Invoice Disputes through proper mechanism \& ensure timely closure. * Ensure proper information flow with department staff on updates, changes, market trends/requirements etc. * Helping Team with Shipping Line or co\-loaders for documentation. * Escalate wherever necessary. * Observe and follow special rules. Coordination * Lead the entire Operations and documentation Team. * Providing De stuffing instructions to Operation Executive at CFS. * Proper input of cost / revenue/ WIP / Accruals. * Ability to maintain stable performance under pressure or opposition, handling stress in a manner that is acceptable to others and the organization. * Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries. * Effectively present information one\-on\-one, or in small group situations. * Identifies and resolves problems in a timely manner. * Perform other duties as assigned. Decision Making Authority Decision making on work execution except for the financial aspects, depending on the urgency and importance, keeping the line manager informed formally. Function / Market \& Industry Knowledge / Business Acumen / Process working * Expertise in the area of Freight Forwarding * Know how on ocean freight / SCM. * Understanding of DSV strategy and products. * Knowledge about markets and competitors. * Knowledge about trends and challenges in the industry. * Business administration competence Job Description Effective date: June 2020 Job Description Version date: June 2020 3/4 * Negotiation skills * Overall understanding of business processes and interdependencies. * Knowledge in freight forwarding and logistics * International mobility * Willingness to travel Skills \& Competencies RESULT ORIENTATION * Ready to take personal accountability for achieving individual and shared goals * Ability to set robust plans well in advance and to initiate action to move projects forward * Planning \& Organizing (Ability to prioritize, plan, assign \& control) * High result orientation and customer focus * Time management (monitoring performance against deadlines and milestones. CUSTOMER ORIENTATION * Customer focus (monitors customer expectations continuously and is willing to adapt own activities/procedures) * Readiness to continuously focus on identifying and meeting customer current and future needs * Readiness to provide alternatives and optimized solutions to the Customer * Ability to establish a successful long\-term business partnership with internal and external customers PERSONAL * Ability to coordinate efforts/resources within and across boundaries to deliver goals * Ability to work with different cultures and to manage cross functional interfaces * High priority for teamwork * Team player * Capable to build strong and long\-term team relationships within and across functions and geographical boundaries and based on ethics and trust * Fully adheres to the Code of Conduct * Ability to work under pressure and deal with tight deadlines Educational background / Work experience * Bachelor's degree in Business Administration/Economics/Logistics or…