French Cusomer Support Executive

We are looking for a skilled and customer\-focused French Customer Support Executive to join our team. The candidate will be responsible for handling customer queries in French via voice, email, and chat, ensuring high\-quality service and customer satisfaction.

• *Key Responsibilities**

• Provide customer support in French (spoken and written) through calls, emails, and chat.
• Resolve customer queries related to products, services, billing, or technical issues.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Accurately document customer interactions and update records in CRM systems.
• Follow standard operating procedures and service level agreements (SLAs).
• Escalate complex issues to the appropriate internal teams when required.
• Ensure customer satisfaction and contribute to continuous process improvement.

• *Required Skills \& Qualifications**

• Fluency in French (B2 level or above) and strong English communication skills.
• Prior experience in customer service, technical support, or international BPO is preferred.
• Strong verbal and written communication skills.
• Good problem\-solving and multitasking abilities.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in rotational shifts

Pay: ₹800,000\.00 \- ₹900,000\.00 per year

Work Location: In person