Job Description

Key Responsibilities

**Reception \& Visitor Management**
Welcome clients, visitors, and candidates professionally.
Maintain visitor records and issue visitor passes.
Direct visitors to the concerned department or staff.
**Telephone \& Email Handling**
Attend incoming calls and transfer them to the appropriate person.
Respond to client inquiries regarding testing services, reports, and sample submission.
Manage official emails and forward requests to relevant departments.
**Sample Receiving \& Documentation**
Receive test samples from clients (soil, concrete, steel, aggregates, etc.).
Verify sample details and maintain sample receipt records.
Coordinate with laboratory engineers for sample registration.
**Data Entry \& Record Maintenance**
Enter client details, sample information, and test requests into the system.
Maintain laboratory records, registers, and filing systems.
Track report status and update records regularly.
**Report Coordination**
Coordinate with technical staff for test report completion.
Inform clients about report availability.
Dispatch reports via email, courier, or direct handover.
**Billing \& Administrative Support**
Prepare quotations, invoices, and payment receipts.
Follow up on pending payments with clients.
Assist in purchase requests and office administration activities.
**Customer Service**
Handle customer queries and complaints professionally.
Maintain positive client relationships.
Ensure prompt communication regarding testing schedules and report delivery.
**Office Management**
Maintain front office cleanliness and organization.
Monitor office supplies and stationery requirements.
Support HR and administrative activities when required.