A digital health\-tech company focused on delivering innovative healthcare solutions and enhancing patient experiences through technology\-driven services.
Serve as the first point of contact for patients and visitors, manage front\-desk operations, appointments, calls, and basic billing while ensuring a smooth, professional patient experience.
\* Greet patients/visitors, verify appointments, and manage walk\-ins.
\* Answer and route phone calls/WhatsApp queries; provide basic information on services, timings, and doctors’ availability.
\* Schedule, reschedule, and confirm appointments; maintain daily appointment calendar.
\* Patient registration: capture demographics, upload IDs/reports, create/maintain EMR files.
\* Coordinate patient flow with nursing/OT/diagnostic teams to minimize wait times.
\* Billing \& cash handling: generate invoices, collect payments, process UPI/card/cash, maintain daily cash/collection report.
\* Manage front\-desk email and maintain inquiry/lead log.
\* Assist in insurance TPA documentation (if applicable) and share estimates as guided.
\* Maintain reception area hygiene; manage token/queue system and waiting area announcements.
\* Coordinate with vendors/couriers; handle document dispatch, reports, and receipts.
\* Support basic admin tasks: stationery/stock tracking, file management, and daily closing reports.
\* Escalate patient feedback/complaints promptly to the clinic manager.
Pay: ₹18,000\.00 \- ₹23,000\.00 per month
Work Location: In person
Front Desk Receptionist
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