- *Front Desk Executive (2–3 Years of Experience)**
- *Location:** Inspiron Psychological Well\-being Centre
Are you an organized, confident, and client\-focused professional with 2–3 years of front office experience? We are looking for a Front Desk Executive to represent Inspiron Psychological Well\-being Centre as the first point of contact for clients and visitors.
As the Front Desk Executive, you will play a pivotal role in ensuring seamless day\-to\-day operations. Your responsibilities will directly impact client satisfaction, therapist coordination, lead conversion, and overall organizational efficiency.
Key Responsibilities
Client Call \& Communication Management
- Handle incoming calls with clarity, empathy, and efficiency.
- Respond promptly to client inquiries, ensuring smooth communication flow.
- Maintain professional communication through phone calls, WhatsApp, email, and other channels.
Outgoing Calls \& Lead Conversion
- Conduct outbound calls to prospective and existing/new clients to explain therapy services, therapy packages, workshops, and wellness programs.
- Follow up on inquiries, website leads, WhatsApp inquiries, and missed consultations to maximize appointment bookings.
- Engage with prospective clients to understand their concerns and guide them toward appropriate therapy solutions.
- Convert inquiries into confirmed consultations through effective communication and relationship building.
- Maintain accurate records of leads, follow\-ups, appointment status, and conversion outcomes in the CRM system.
- Achieve monthly consultation booking and conversion targets through proactive follow\-up and client engagement.
Therapist \& Schedule Coordination
- Allocate client sessions thoughtfully, matching them with the appropriate therapists.
- Manage therapist schedules, ensuring optimal utilization and zero scheduling conflicts.
Appointment \& Calendar Management
- Schedule, reschedule, and confirm appointments with precision.
- Send timely reminders to clients and therapists.
- Monitor no\-shows and conduct follow\-up calls for rescheduling.
Accounts \& Payment Handling
- Manage client billing, payment collection, and maintain accurate financial records.
- Address billing\-related queries professionally.
- Update payment status, package utilization, and account records accurately.
Stakeholder \& Team Coordination
- Liaise between Clinical, Marketing, and Operations teams to maintain workflow.
- Provide timely updates to Clinical Operations Leads and the Director.
- Coordinate with the marketing team regarding lead status, campaign responses, and conversion tracking.
Event \& Workshop Coordination
- Manage client communication and enrollments for workshops and special programs.
- Handle event payments and ensure accurate accounting.
- Conduct follow\-up calls for event registrations and participation confirmations.
Sales \& Client Relationship Management
- Identify client needs and recommend suitable therapy packages and wellness programs.
- Build strong rapport with clients to enhance trust, satisfaction, and long\-term engagement.
- Support revenue growth through package sales, renewals, and client retention initiatives.
- Maintain high levels of client satisfaction through proactive support and timely communication.
Crisis Reporting \& Client Satisfaction
- Escalate operational issues and client concerns to leadership proactively.
- Support crisis management protocols when necessary.
- Ensure high client retention through professional service and immediate responsiveness.
- Monitor client feedback and coordinate corrective actions when required.
What We’re Looking For
- 2–3 years of experience as a Front Office Executive, Receptionist, Client Relationship Executive, or similar role in healthcare, wellness, counseling, hospitality, or customer service sectors.
- Excellent verbal and written communication skills in English, Hindi, and local languages.
- Strong organizational and multitasking abilities.
- Proficiency in CRM tools, scheduling software, MS Office, and Google Workspace.
- Friendly, professional demeanor with a service\-first mindset.
- Ability to collaborate closely with cross\-functional teams.
- Experience in telecalling, lead management, client counseling, or service sales will be an added advantage.
- Strong persuasion, negotiation, and follow\-up skills with the ability to convert inquiries into appointments.
- Comfortable handling sales conversations while maintaining empathy and professionalism.
- Ability to manage lead pipelines, track conversions, and achieve performance targets.
- Strong attention to detail, confidentiality, and commitment to client care.
Pay: ₹300,000\.00 \- ₹400,000\.00 per year
Work Location: In person