Front Office Assistant

Front Office Associate

• *Location:** Colaba, Mumbai
• *Job Type:** Full\-time
• *Salary:** ₹15,000 – ₹20,000 per month
• *Experience:** 1–2 Years
• *Open Positions:** 2

Job Summary

We are looking for a professional and customer\-focused **Front Office Associate** to join our hospitality team. The ideal candidate will be responsible for managing front desk operations, providing excellent guest service, and ensuring a smooth check\-in and check\-out experience for all guests.

Key Responsibilities

• Welcome and greet guests in a courteous and professional manner.
• Handle guest check\-in and check\-out procedures efficiently.
• Operate the Property Management System (PMS) for reservations and guest management.
• Manage room reservations, allocations, and booking modifications.
• Answer phone calls, emails, and respond to guest inquiries promptly.
• Provide guests with information about hotel facilities, services, and local attractions.
• Coordinate with the housekeeping team regarding room availability and readiness.
• Resolve guest complaints professionally and ensure timely resolution.
• Maintain accurate guest records and update the system regularly.
• Process payments, prepare invoices, and handle cash/card transactions.
• Ensure compliance with hotel policies, procedures, and service standards.

Requirements

• Graduate in any discipline.
• 1–2 years of experience in a hotel front office or hospitality role.
• Knowledge of Property Management System (PMS) is mandatory.
• Basic computer proficiency.
• Good command of spoken and written English.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Smart, well\-groomed, and professional personality.
• Good problem\-solving skills and willingness to learn.
• Ability to work in shifts, including weekends and holidays if required.

Preferred Skills

• Customer Relationship Management (CRM) skills.
• Strong organizational and multitasking abilities.
• Positive attitude and teamwork.

Pay: ₹18,000\.00 \- ₹20,000\.00 per month

Benefits

• Food provided

Work Location: In person