We are looking for an enthusiastic and customer\-focused Front Office Executive to join our fitness center. The ideal candidate will be responsible for welcoming members, handling customer inquiries, explaining membership plans and offers, and converting walk\-in inquiries into memberships. The role requires excellent communication skills and a passion for customer service and sales.
Key Responsibilities
Welcome and assist members and visitors at the front desk.
Explain gym membership plans, packages, promotions, and special offers.
Convert walk\-in and phone inquiries into membership sales.
Handle customer registrations, renewals, and follow\-ups.
Maintain member records and update customer information.
Respond to customer queries and resolve concerns professionally.
Coordinate with trainers and management to ensure smooth operations.
Achieve monthly membership and sales targets.
Maintain a positive and professional reception area.
Required Skills
Customer Service
Sales \& Membership Conversion
Communication Skills
Front Office Management
Lead Follow\-up
Relationship Building
Telephone Etiquette
Computer Knowledge (MS Office)
Time Management
Teamwork
Multitasking
Qualifications
Any Degree / Diploma / Higher Secondary.
Experience in Front Office, Customer Service, Sales, or Fitness Industry is preferred.
Freshers with strong communication and sales skills may also apply.