General Manager

Key Responsibilities1\. Strategic Leadership \& Organizational Growth

• Support the Director in implementing the organization's vision, goals, and strategic plans.
• Identify opportunities for expansion, growth, partnerships, and service development.
• Monitor organizational performance and recommend improvements.
• Lead special projects and organizational development initiatives.
• Develop systems and processes that support sustainable growth.

2\. Operations Management

• Oversee day\-to\-day operations across all branches.
• Ensure smooth coordination between clinical, administrative, HR, finance, marketing, and management teams.
• Monitor branch performance and ensure operational consistency.
• Establish and maintain organizational systems, policies, and SOPs.
• Resolve operational challenges efficiently and proactively.

3\. Team Leadership \& Performance Management

• Supervise managers, administrative teams, and leadership personnel.
• Ensure accountability and performance across departments.
• Conduct regular performance reviews and leadership meetings.
• Foster a culture of professionalism, collaboration, learning, and continuous improvement.
• Support leadership development within the organization.

4\. Business Development \& Revenue Growth

• Monitor organizational targets, revenue performance, and growth indicators.
• Identify opportunities to improve client acquisition, retention, and satisfaction.
• Support marketing and outreach initiatives.
• Analyze business trends and implement growth strategies.
• Drive initiatives that improve organizational profitability and efficiency.

5\. Financial Oversight

• Monitor budgets, expenses, and financial performance.
• Ensure cost\-effective utilization of resources.
• Review financial reports and provide recommendations to leadership.
• Support forecasting, planning, and financial decision\-making.
• Ensure financial policies and controls are followed.

6\. Human Resource Management

• Oversee recruitment, onboarding, retention, and workforce planning.
• Ensure compliance with HR policies and organizational standards.
• Support employee engagement, training, and professional development initiatives.
• Address workplace concerns and support conflict resolution.
• Promote a positive and productive organizational culture.

7\. Quality Assurance \& Compliance

• Ensure organizational compliance with legal, ethical, and operational requirements.
• Monitor service quality and customer satisfaction.
• Oversee implementation of quality assurance systems.
• Ensure adherence to organizational policies and standards.
• Lead continuous improvement initiatives across departments.

8\. Reporting \& Decision Making

• Prepare and present organizational reports to the Director.
• Monitor KPIs, branch performance, staffing metrics, and operational outcomes.
• Use data and analytics to support informed decision\-making.
• Provide recommendations for organizational improvements and future planning.

Required Competencies

• Strong leadership and people management skills.
• Strategic thinking and business acumen.
• Excellent problem\-solving and decision\-making abilities.
• Strong organizational and project management skills.
• Financial and operational management knowledge.
• Exceptional communication and interpersonal skills.
• Ability to lead multiple teams across locations.
• High level of accountability, professionalism, and integrity.

Job Type: Full\-time

Pay: From ₹22,130\.24 per month

Education

• Master's (Preferred)

Work Location: In person