**Strategic Leadership:** Drive the regional/national after\-sales business strategy, overseeing a vast network of authorized workshops and dealership touchpoints.
**Revenue Generation:** Own and exceed service revenue targets by scaling genuine parts sales, Annual Maintenance Contracts (Joyride), and value\-added services.
**Customer Experience:** Elevate customer satisfaction metrics, including Net Promoter Score (NPS), Turnaround Time (TAT), and First\-Time\-Right (FTR) repair quality.
**Dealer Profitability:** Partner with dealer principals to optimize workshop utilization, operational efficiency, and commercial profitability.
**EV Transition:** Spearhead tech\-driven upgrades and workforce upskilling to seamlessly integrate Electric Vehicle (EV) service capabilities into the existing network.
**Team Governance:** Manage, mentor, and track the performance of Zonal and Regional Service Managers across territories.