Global Security Operations Center

• *Job Description – GSOC Operator / Analyst**

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• *Employer:** G4S Secure Solutions India Pvt. Ltd.

• *Client:** Leading Global MNC (Confidential)

• *Location:** South Zone (Hyderabad \& other major cities as required)

• *Employment Type:** Full\-Time, Permanent

• *Reporting To:** GSOC Supervisor / GSOC Manager

• *Payroll:** G4S Secure Solutions India Pvt. Ltd.

### **Role Overview**

As a **GSOC Operator / Analyst**, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision\-making, technical competence, and the ability to remain calm under pressure.

### **Key Responsibilities**

• *1\. Threat Monitoring \& Surveillance**

• Monitor security systems (CCTV, access control, alarms, incident management tools).

• Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.

• Identify and escalate potential risks, anomalies, or suspicious activity.

• *2\. Incident Response \& Escalation**

• Act as the first responder to incidents in line with global SOPs.

• Escalate issues to relevant stakeholders and dispatch ground teams when required.

• Maintain accurate incident logs and support investigations.

• *3\. Emergency Operations**

• Assist in fire, evacuation, lockdown, or medical emergency protocols.

• Coordinate with emergency services and ensure timely response.

• *4\. Technology Oversight**

• Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).

• Report and follow up on equipment faults with technical teams.

• *5\. Intelligence \& Reporting**

• Track regional and global threats; share intelligence updates with stakeholders.

• Generate reports on incidents, trends, and SLA compliance.

• Provide video retrievals, badge audits, and analytical support for investigations.

• *6\. Communication \& Coordination**

• Handle emergency and non\-emergency calls professionally.

• Liaise with global security teams, C\-suite executives, and law enforcement as required.

### **Candidate Profile**

• *Education**

• Graduate in Security Management, Information Technology, Criminology, or a related field.

• Certifications such as CPP, PSP, APP (ASIS) are advantageous.

• *Experience**

• Minimum 1 year in GSOC/Command Centre operations.

• 2\+ years in monitoring\-based operations or customer service.

• Prior work with multinational clients preferred.

• *Technical Skills**

* Hands\-on experience with

+ Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365\.

+ Security equipment: CCTV, access control, alarms, FACP panels.

• Ability to analyze data and prepare incident/intelligence reports.

• *Language Skills**

• **Fluent spoken and written English (mandatory, non\-negotiable).**

• Knowledge of Hindi desirable.

• Local language (mother tongue of location) mandatory.

• *Behavioral Competencies**

• Strong situational awareness and multitasking.

• Calm decision\-making under stress.

• Ethical, professional, and disciplined.

• Team\-oriented with high emotional intelligence.

### **Work Environment**

• **Shift Pattern:** Rotational (24/7, including weekends and holidays).

• **Team Setup:** Each shift staffed with 2–3 GSOC Operators and one Supervisor.

• **Transport:** Company\-provided pickup/drop during night shifts.

### **Compensation \& Benefits**

• **Salary:** Negotiable (depending on the performance during the interview).

• **Benefits:** Provident Fund, Gratuity, Medical Insurance (employee \+ dependents), Leave encashment, Performance\-linked bonuses, Transport (as per shift).

### **Career Progression**

GSOC Operator GSOC Analyst GSOC Supervisor GSOC Manager

### **Application Process**

Submit your CV with the following details: Date of Birth, Height, Weight. Also send your latest last 3 months’ salary slips (if available)

• *Contact Person:** Abhay Mulik

Email: Abhay.mulik@in.g4s.com

WhatsApp: \+91 9113627282

Mobile: \+91 9972877452