Tasks
The DaaS responsible for end\-to\-end lifecycle management of end\-user devices (laptops, desktops, peripherals) delivered under a Device\-as\-a\-Service model. This role ensures seamless provisioning, support, asset management, and optimization of workplace devices in alignment with business needs and IT strategy.
Key Responsibilities
Service Ownership \& Governance
- Own the DaaS service across its lifecycle (request provision support refresh disposal)
- Define and maintain service scope, SLAs, and KPIs
- Govern vendors and service providers (OEMs, leasing partners, support vendors)
- Ensure compliance with organizational policies and audit requirements
- Device Lifecycle Management
Manage end\-to\-end device lifecycle
- Procurement \& vendor coordination
- Imaging \& provisioning (modern provisioning / Autopilot)
- Deployment \& onboarding
- Break/fix \& replacement
- Refresh \& decommissioning
- Ensure standardization of device models and configurations
Demand \& Capacity Management
* Forecast device demand based on
- New hires
- Attrition
- Device refresh cycles
- Maintain buffer stock / pool devices for critical roles
- Optimize inventory and warehouse management
Vendor \& Contract Management
- Manage DaaS vendors
- Track vendor performance against SLAs
- Handle escalations and service reviews
- Ensure contract compliance (leasing, warranty, AMC)
ServiceNow (SNOW) \& Tooling
* Ensure proper integration with ServiceNow
- Catalog items for device requests
- Asset \& CMDB management
- Incident / Request / Change workflows
- Maintain accurate asset data and reporting
Financial \& Cost Management
- Manage device cost models (CapEx vs OpEx)
- Track cost per device and optimize spend
- Support budgeting and forecasting activities
User Experience \& Support
- Ensure high\-quality end\-user experience
- Monitor service desk performance for device\-related issues
- Drive improvements in:
- First\-time fix rate
- Device delivery timelines
- User satisfaction
Reporting \& Continuous Improvement
* Track and report KPIs
- Device fulfillment time
- Incident trends
- Asset accuracy
- Vendor SLA adherence
- Drive Continual Service Improvement (CSI) initiatives
Job number
8152
Publication period
06/05/2026 \- 06/07/2026
Location
Bangalore
Organization
Daimler Truck Innovation Center India Private Limited
Job Category
IT/Telecommunications
Working hours
Full time
To Location: Bengaluru, Daimler Truck Innovation Center India Private Limited
Contact
Recruiter
Name: Sarita Singh Deo
Email: sarita.singh\_deo@daimlertruck.com