Manju Groups is looking for a Grievance Customer Support Executive in Tamil Nadu to manage customer complaints and service requests with empathy and efficiency. Your duties will include handling inbound and outbound calls, actively listening to customer concerns, and accurately documenting complaint details. You will provide regular status updates to customers and coordinate with internal departments—including legal, CRM, sales, accounts, and project teams—to ensure comprehensive issue resolution. Maintaining detailed logs of all interactions and follow-up actions is crucial. The role demands the ability to escalate unresolved matters appropriately and consistently work toward timely, satisfactory solutions, thereby preserving positive customer relationships and supporting the company's service reputation.