Guest Relation Executive

St. Regis Hotels & Resorts seeks a Guest Relation Executive for its Delhi location, offering a full-time position within their call center team. In this role, you will be the primary point of contact for guests, handling inbound calls to assist with reservations, inquiries, and issue resolution. Your focus will be on delivering exceptional service that aligns with the luxury hospitality standards of the brand, ensuring each guest feels valued and heard. Responsibilities include managing booking modifications, providing detailed information about amenities and services, and coordinating with other departments to fulfill guest requests promptly. Success requires impeccable communication skills, empathy, patience, and a thorough knowledge of hotel operations. You will maintain records of guest interactions and follow up to ensure satisfaction. This full-time role is integral to upholding the hotel’s reputation for personalized attention and creating memorable experiences for every caller.