Head - Delivery

• *Designation : Head \- Delivery**

• *Experience : Above 20yrs**

• *Industry : IT Services/Software Solutions**

• *Job Summary**

We are looking for an experienced and strategic **Head – Delivery** to lead end\-to\-end IT service and project delivery operations, ensuring high\-quality execution, operational efficiency, customer satisfaction, and sustainable business growth.

The ideal candidate will have a strong track record of managing large\-scale delivery operations, complex technology programs, global delivery teams, and strategic client engagements. The role requires a combination of technology leadership, delivery governance, commercial acumen, and people management to ensure projects are delivered on time, within budget, and in alignment with business objectives.

**Key Responsibilities**

• *1\. Delivery Leadership \& Operational Excellence**

• Lead end\-to\-end delivery of IT services, projects, and transformation programs.
• Ensure timely, cost\-effective, and high\-quality delivery aligned with client expectations and business goals.
• Establish scalable delivery models, standard operating procedures, and performance management frameworks.
• Drive continuous improvement, productivity, resource utilization, and operational efficiency.

• *2\. Project \& Program Management**

• Oversee multiple complex projects and programs across Cloud Migration, Digital Transformation, Legacy Modernization, Platform Migration, and other IT services.
• Monitor project schedules, budgets, scope, quality, risks, and resource allocation.
• Implement delivery governance, reporting mechanisms, KPIs, SLAs, and escalation management processes.
• Ensure effective planning, execution, and successful closure of projects.

• *3\. Client Relationship \& Customer Satisfaction**

• Build and maintain strong relationships with strategic clients and key stakeholders.
• Ensure consistent service quality, customer satisfaction, and long\-term client retention.
• Lead executive\-level client reviews, resolve escalations, and drive service improvement initiatives.
• Identify opportunities to expand client engagements and strengthen strategic partnerships.

• *4\. Business Growth \& Commercial Management**

• Partner with business and sales leadership to support revenue growth, account expansion, and new business opportunities.
• Drive commercial discipline through effective budget management, margin optimization, cost control, and resource planning.
• Monitor project profitability, revenue realization, billing milestones, and collections.
• Align delivery capabilities with organizational growth plans and evolving market demands.

• *5\. People Leadership \& Talent Development**

• Lead, mentor, and develop high\-performing delivery teams across multiple projects and functions.
• Build a culture of accountability, collaboration, innovation, and continuous learning.
• Strengthen leadership pipelines, succession planning, talent retention, and employee engagement.
• Empower delivery managers and project leaders to take ownership and drive measurable outcomes.

• *6\. Technology \& Delivery Transformation**

• Leverage AI, automation, Agile methodologies, DevOps practices, and ITIL\-based service management frameworks to improve delivery performance.
• Drive digital transformation and technology modernization initiatives that create measurable business value.
• Promote industry best practices, process standardization, and technology\-led innovation.
• Evaluate emerging technologies and delivery models to improve scalability, quality, and operational effectiveness.

• *7\. Risk, Compliance \& Governance**

• Establish and maintain robust delivery governance, risk management, and quality assurance frameworks.
• Ensure compliance with organizational policies, contractual obligations, client requirements, and applicable industry standards.
• Proactively identify and mitigate delivery, operational, financial, and contractual risks.
• Drive accountability through transparent reporting, performance reviews, and corrective action plans.

• *8\. Strategic Planning \& Leadership Collaboration**

• Collaborate with the executive leadership team to align delivery strategy with organizational objectives.
• Develop delivery roadmaps, capacity plans, and scalable operating models to support business expansion.
• Contribute to strategic planning, organizational transformation, and service portfolio development.
• Drive a culture focused on customer value, execution excellence, and sustainable growth.

Pay: ₹100,000\.00 \- ₹150,000\.00 per month

Benefits

• Paid sick time
• Provident Fund

Work Location: In person