Head of Engineering

• *Job Title**: **Head of Engineering**

• *Experience:** 12\-15 Years

• *Company**: Total Solutions Group (TSG)

• *Industry:** Mystery Audit / Market Research / AI Video Analytics

• *About Us**

Total Solutions Group is a leading Mystery Audit and Market Research company, committed to delivering insights that drive customer experience and operational excellence. We work with top organizations across industries, offering end\-to\-end audit and research solutions that help brands grow stronger. Through Total Vizion, co\-created with Wobot.ai, we also use AI and computer vision to turn existing CCTV cameras into real\-time business intelligence for retail, food services, manufacturing, and hospitality.

• *Position Overview**

We are seeking an experienced and strategic **Head of Engineering** to lead the technology and product engineering function across our Mystery Audit and Market Research business and Total Vizion, our AI\-powered video analytics platform. The ideal candidate will have **12\-15 years of experience** in Software Engineering, Product Development, or a similar field, with strong expertise in platform architecture, AI and computer vision, cloud technologies, and team leadership.

• *Key Responsibilities**

· Own and lead the overall technology and engineering strategy, including the Total Vizion product roadmap, aligned with business goals.

· Oversee the design, development, and maintenance of core platforms, including Total Vizion, audit management systems, field auditor mobile apps, client dashboards, and learning (LMS) platforms.

· Lead the development and continuous improvement of AI and computer vision capabilities, including AI\-powered checklists such as customer wait time, queue length, intrusion, guard presence, and fire detection, ensuring high detection accuracy.

· Ensure seamless integration with existing CCTV cameras, DVRs, and NVRs across all leading brands, enabling quick camera onboarding without new hardware.

· Build and manage real\-time alert and notification workflows that notify the right users of actionable events and capture feedback to close the event loop.

· Own the scalable cloud architecture and delivery options, including cloud deployment, APIs for integration with client CRM/ERP systems, and SDKs.

· Deliver intuitive mobile and web experiences for live monitoring, recorded footage, incident tagging, and analytics dashboards that give clients actionable business insights.

· Work closely with technology partners, including Wobot.ai, to manage the joint roadmap, releases, and integrations.

· Lead, mentor, and grow engineering teams including developers, AI/ML engineers, QA, data, and DevOps engineers.

· Define architecture, coding standards, and best practices, and ensure timely, high\-quality product releases.

· Collaborate with Operations, Sales, and Project Managers teams to translate client needs into technical solutions, and support pre\-sales demos and client implementations.

· Ensure data security, privacy, and regulatory compliance (including GDPR), with role\-based access, audit trails, and disaster recovery practices.

· Manage technology vendors, infrastructure, and cloud costs while staying updated on emerging AI and automation technologies to drive innovation.

· Report directly to senior leadership on technology performance and strategic goals.

• *Requirements**

· B.E./B.Tech/M.Tech in Computer Science, Information Technology, or related field (Master's degree preferred).

· **12\-15 years of proven experience** in **Software Engineering, Product Development, or Technology Services**, with at least 8\+ years in a technology leadership/engineering management role.

· Strong hands\-on knowledge of **software architecture, web and mobile application development, cloud platforms, and databases** is essential.

· Experience in computer vision, machine learning, or AI\-based video analytics products is highly desirable.

· Familiarity with video streaming, CCTV/DVR/NVR integration, and real\-time cloud processing is a plus.

· Exceptional leadership, people management, and stakeholder management skills.

· Strong problem\-solving, analytical, and decision\-making abilities.

· Excellent communication and presentation skills.

· Proficiency in project management tools, Agile practices, version control, and DevOps processes.

• *How to Apply:**

Interested candidates may share their CVs mentioning current CTC, Expected CTC and Notice Period at shikha.choudhary@totalsolutions.in or may contact at 9810557348 for more details

Pay: ₹1,000,000\.00 \- ₹1,200,000\.00 per year

Work Location: In person