Head of Service

• *How you can make an impact**

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• Increase service revenue, productivity and profit by managing the service product portfolio as well as transforming the existing reactive business into a more proactive one
• Manage and direct the activities of the field service engineers as well as the Calibration Lab for installations, calibrations, repairs and other technical work
• Assist with difficult customer problems and critical negotiations
• Ensure all regulatory and quality requirements are met by the service team
• Minimize business, regulatory and safety risks for staff and the company
• Drive customer satisfaction and loyalty through a customer focused approach and based on customer feedback
• Ensure administrative responsibilities of the team such as maintaining customer service logs and internal service records are done in a timely manner and as per departmental guidelines
• Explore and implement initiatives to improve the effectiveness of department methods and procedures and increase the productivity of the team
• Coach, assist and support the development of the members of the service team to build a high performing team and increase employee engagement
• Other duties as requested from time to time to support the company.

• *What sets you apart**

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• A degree in any discipline; a technical or science\-related degree.
• 10\+ years’ commercial service experience, preferably in life sciences, including at least 5 years leading service\-business growth in a global life sciences company.
• Strong leadership, business and financial skills, with a track record of growing revenue, improving productivity and developing teams.
• Customer\-focused, with experience handling complex service issues and building lasting relationships.
• Strong problem\-solving, communication and organizational skills.
• Professional, collaborative and accountable, with a positive approach.

• *What we offer**

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• **Purpose and impact.** Lead services that help laboratories maintain reliable equipment and support the quality of scientific work.
• **A meaningful leadership opportunity.** Shape the service business in India, develop a strong team and contribute to sustainable growth.
• **Room to grow.** Build your leadership, commercial and technical expertise in a global life sciences environment.
• **Customer connection.** Work closely with laboratory customers and internal teams to solve service challenges and build lasting relationships.
• **A collaborative culture.** Work with colleagues who value customer focus, accountability, teamwork and continuous improvement.