Provide technical support for laptops, desktops, workstations, and end\-user software, including installation, configuration, troubleshooting, and maintenance.
Install, repair, upgrade, and relocate PCs, laptops, printers, scanners, and other peripherals.
Troubleshoot hardware, software, network, and connectivity issues, including remote support using Windows administration tools.
Build and image devices using Microsoft MS Intune and ensure systems remain current and operational.
Log and manage incidents in ServiceNow and deliver responsive, customer\-focused support.
Maintain accurate IT asset inventory and support conference room and workplace technology.
Coordinate with internal IT Operations and external vendors to resolve issues efficiently.
Contribute to infrastructure projects and support end\-user training when needed.
Open to work in shifts as per operational needs
Required Skills·
4–7 years of relevant technical helpdesk experience.
Working knowledge of ITIL processes, ServiceNow, and Microsoft SCCM/ Intune.
Strong technical troubleshooting and problem\-solving skills.
Clear written and verbal communication skills in English.
Ability to work effectively with local and global support teams.24/7 support environment.