inspiriSYS is hiring a Helpdesk Executive for its Chandigarh office to oversee IT support operations. The executive will receive, log, and track support requests through calls, emails, and service tickets using the iCSMS tool. Duties involve creating and managing tickets, assigning them to engineers based on location and skills, monitoring progress, and escalating critical issues per procedures. Accurate maintenance of incident and resolution records, communication of updates to end users, and coordination with Level 1, 2, and 3 support teams are essential. Additionally, generating service reports and ensuring Service Level Agreement (SLA) compliance are required. Candidates should hold a bachelor's degree or diploma and possess strong organizational and communication abilities for this technical role.