Housekeeping Executive

JOB DESCRIPTION (JD)Housekeeping Executive

• *Company:** Pandav Hotels
• *Designation:** Housekeeping Executive
• *Department:** Housekeeping
• *Location:** Madhai
• *Reporting To:** Operations Manager
• *Experience:** 8\-10 Years
• *Qualification:** Graduate / Diploma in Hotel Management / Diploma in Housekeeping
• *Industry Preference:** Hotels, Resorts \& Hospitality

1\. Job Purpose

To ensure the highest standards of cleanliness, hygiene, presentation, and maintenance across guest rooms, public areas, and back\-of\-house spaces. The Housekeeping Executive will be responsible for supervising daily housekeeping operations, ensuring guest satisfaction, maintaining departmental standards, and coordinating with other departments for smooth resort operations.

2\. Key Roles \& Responsibilities

• *A. Room \& Public Area Management**

• Ensure proper cleaning, sanitisation, and upkeep of guest rooms, bathrooms, and public areas.
• Conduct regular room inspections to ensure cleanliness and presentation standards.
• Ensure rooms are prepared as per guest arrival schedules and resort standards.
• Monitor cleanliness of restaurants, reception, corridors, staff areas, and common spaces.
• Ensure timely room readiness and coordination with the Front Office team.

• *B. Housekeeping Operations**

• Allocate daily duties and responsibilities to housekeeping associates.
• Monitor daily cleaning schedules and ensure timely completion of assigned tasks.
• Ensure proper handling, storage, and usage of cleaning materials and equipment.
• Maintain housekeeping checklists, room status reports, and inspection records.
• Ensure adherence to departmental SOPs and operational standards.

• *C. Guest Satisfaction**

• Respond promptly to guest requests related to housekeeping services.
• Ensure timely delivery of extra amenities, linen, toiletries, and other guest requirements.
• Handle housekeeping\-related guest complaints professionally.
• Coordinate with the Front Office and Operations teams to resolve guest concerns.
• Maintain high standards of guest comfort and service.

• *D. Linen, Laundry \& Inventory Management**

• Maintain proper records of bed linen, towels, uniforms, and other housekeeping materials.
• Monitor linen stock and ensure proper inventory control.
• Coordinate laundry activities and ensure timely availability of clean linen.
• Monitor the consumption of guest supplies and cleaning materials.
• Report damaged, missing, or unserviceable items to the reporting manager.

• *E. Hygiene, Safety \& Compliance**

• Ensure proper hygiene and sanitation standards throughout the property.
• Follow safety procedures while handling cleaning chemicals and equipment.
• Ensure safe storage and handling of housekeeping supplies.
• Report maintenance issues, damages, and safety hazards immediately.
• Ensure compliance with company policies and housekeeping SOPs.

• *F. Coordination \& Reporting**

• Coordinate with Front Office, Maintenance, F\&B, and Operations departments.
• Prepare daily housekeeping status reports.
• Maintain lost and found records and ensure proper handover of guest belongings.
• Report staff shortages, operational challenges, and maintenance requirements.
• Support the Housekeeping Manager in departmental planning and execution.

3\. Desired Candidate Profile

• 8\-10 years of experience in housekeeping operations in hotels or resorts.
• Diploma or degree in Hotel Management / Housekeeping preferred.
• Knowledge of room cleaning standards, public area maintenance, and laundry operations.
• Good communication and interpersonal skills.
• Basic knowledge of housekeeping inventory and documentation.
• Ability to work in shifts and manage operational responsibilities.
• Guest\-oriented approach with attention to detail.
• Well\-groomed, disciplined, and professional attitude.

4\. Key Performance Indicators (KPIs)

• Guest room cleanliness and inspection scores.
• Public area cleanliness and hygiene standards.
• Timely room readiness and turnaround time.
• Guest satisfaction and housekeeping complaint resolution.
• Linen and inventory control.
• Compliance with housekeeping SOPs.
• Reduction in wastage and operational costs.
• Timely completion of assigned housekeeping tasks.

5\. Key Competencies

• Attention to detail.
• Guest service orientation.
• Teamwork and coordination.
• Time management.
• Problem\-solving ability.
• Discipline and accountability.
• Effective communication.

6\. Working Conditions

• Willingness to work in rotational shifts.
• Flexibility to work on weekends and holidays as per operational requirements.
• Willingness to work at resort locations in Madhai or Pachmarhi, as assigned.

• *Compensation:** As per company standards and candidate experience.

Pay: ₹30,000\.00 \- ₹35,000\.00 per month

Benefits

• Cell phone reimbursement
• Food provided
• Internet reimbursement

Work Location: In person