- *JOB DESCRIPTIONPosition: Housekeeping SupervisorDepartment:**
Housekeeping
Executive Housekeeper / Housekeeping Manager
Hotel Premises
The **Housekeeping Supervisor** is responsible for supervising housekeeping operations, ensuring cleanliness, hygiene, and maintenance of guest rooms, public areas, banquet spaces, and back\-of\-house areas as per hotel standards. The role involves team supervision, room inspections, guest satisfaction, inventory management, and maintaining operational efficiency.
- *Key Responsibilities:Room \& Area Supervision**
- Supervise cleaning and maintenance of guest rooms, corridors, banquet halls, lobby, public areas, and staff areas.
- Conduct room inspections before guest check\-in and after cleaning.
- Ensure housekeeping standards are maintained as per hotel SOPs.
- Coordinate with maintenance department for repairs and upkeep.
- Prepare daily duty rosters and allocate work assignments to housekeeping staff.
- Supervise Senior GSA, GSA, room attendants, and housekeeping associates.
- Train and mentor housekeeping staff on cleaning procedures, grooming, and service standards.
- Monitor staff attendance, discipline, grooming, and productivity.
- *Guest Service \& Complaint Handling**
- Ensure prompt response to guest housekeeping requests.
- Resolve guest complaints related to cleanliness and housekeeping services efficiently.
- Ensure guest satisfaction by maintaining service quality and room readiness.
- *Inventory \& Linen Control**
- Monitor stock of linen, guest supplies, toiletries, cleaning chemicals, and housekeeping materials.
- Maintain housekeeping inventory records and minimize wastage.
- Ensure proper linen handling, storage, and laundry coordination.
- *Operational Coordination**
- Coordinate with Front Office for room status updates (vacant, occupied, check\-in/check\-out).
- Coordinate with Banquet and F\&B departments for event setup and cleanliness.
- Ensure smooth daily housekeeping operations.
- Ensure hygiene, cleanliness, and sanitation standards are followed.
- Monitor proper usage of housekeeping chemicals and equipment.
- Follow hotel safety policies and emergency procedures.
- *Required Qualifications**
- Graduate / Diploma in Hotel Management preferred.
- Minimum **3–6 years of experience in Housekeeping Operations**, preferably in hotels.
- Prior supervisory experience preferred.
- Leadership and team management
- Good communication skills
- Attention to detail
- Problem\-solving ability
- Inventory management
- Time management and multitasking
- As per company policy and experience.
- Rotational shifts as per hotel operational requirements.
- *Key Performance Indicators (KPI)**
- Room cleanliness score
- Guest satisfaction feedback
- Team productivity
- Inventory control \& cost management
- Complaint resolution efficiency
Pay: ₹15,000\.00 \- ₹18,000\.00 per month
Benefits
- Flexible schedule
- Food provided
Work Location: In person