HR Operations Team Lead - ELC

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to

HR Operations Delivery Manager \- ELC

HR Operations Team Lead – Employee Lifecycle (ELC)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ\+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as HR Operations Team Lead – ELC and reporting to the Hub Delivery Manager – ELC, HR Operations, based in Bangalore, India. In this role, you will be leading a team of 10\+ members across multiple clusters and will take full accountability for the end\-to\-end Employee Lifecycle Management (ELC) process, delivering high\-quality services against globally agreed performance targets. You will ensure a high degree of customer experience by committing to complete, accurate, and timely completion of HR transactions. You will support the globally set standards for HR Operations and ensure that local legal and regulatory requirements — including country specific laws and compliance — are adhered to within the HR Operations Hub processes.

• *Your Responsibilities**

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• Driving the end\-to\-end HR Operations across one or more Countries and/or Service Lines, with oversight of multiple clusters and direct supervision of Junior Team Leads and their respective reporting teams.
• Delivering HR services according to signed\-off processes, KPI and quality targets in a timely and accurate manner, covering the full spectrum of Employee Lifecycle: onboarding, offboarding, job changes, and other HR transactions.
• Leading and managing a team of 10\+ members, allocating work effectively across clusters, building team capability, and ensuring adequate backup strength and business continuity for key roles.
• Handling tough conversations, managing performance discussions, and driving accountability across direct and indirect reports. Supporting Junior Team Leads in addressing team\-level performance and development needs.
• Taking ownership of escalations — driving timely resolutions, communicating proactively with stakeholders, and implementing preventive measures to avoid recurrence.
• Ensuring compliance with India labor laws, local regulatory requirements, GDPR, and internal control standards in all HR transactions, in collaboration with the HR Front Office Manager, across HROS service lines, HRBP’s, Line Managers, COE’s.
• To be able to create impact through greater productivity, exploration, and continuous self\-development using AI technology.
• Driving a high degree of customer orientation and a proactive 'can\-do attitude'. Analyzing customer feedback and taking corrective and improvement actions to enhance the Customer Experience Journey.

• *Your Background**

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• Bachelor's degree in any stream; a postgraduate degree or MBA in HR is preferred.
• Minimum 8 to 10\+ years of experience in HR Shared Services / HR Operations in a global organization.
• Minimum 5\+ years of people management experience, including managing Team Leads or senior individual contributors.
• Proven experience managing a team size of 10\+ members across multiple clusters or geographies.
• Demonstrated ability to handle escalations, conduct tough performance conversations, and drive outcomes in a high\-pressure environment.
• Strong working knowledge of India labor laws, statutory compliance, and HR regulatory requirements.
• Hands\-on experience with HR tools: ServiceNow, Workday, and SAP are mandatory.
• Ability to leverage AI technology in HR Operations.
• Proficiency in MS Office; excellent written and verbal communication skills in English.
• Strong analytical skills, a collaborative solutions\-oriented approach, and ability to manage multiple demands simultaneously.
• Ability to work in a fast\-paced, high\-transaction, multi\-tasking team environment.

• *More About Us**

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ABB Business Services organization delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services, and external Customer Contact Centers. With employees based in five main hubs and front offices, ABB Business Services provides business services to ABB teams across the globe and supports external customer inquiries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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