Implementation Executive

• *Key Responsibilities:**

• *Client Onboarding**

• Collect client requirements, challenges, and pain points during the onboarding phase.
• Welcome new clients and guide them through getting started with Superworks products.
• Manage the end\-to\-end onboarding process, including product training and hands\-on guidance.

• *Customer Support**

• Provide ongoing support to clients via calls, emails, and tickets.
• Troubleshoot reported issues, log and update support tickets, and resolve complaints promptly.
• Ensure timely first response and resolution within defined SLAs.

• *Support Ticket Management**

• Manage support tickets efficiently using the ticketing system.
• Prioritize and categorize tickets based on urgency and business impact.

• *Training Material Development**

• Create and maintain user guides, training manuals, FAQs, and tutorial videos.
• Keep documentation updated in line with product releases and enhancements.

• *Cross\-Functional Collaboration**

• Work closely with Product, QA, Sales, and Marketing teams to relay client feedback and ensure product\-market fit.
• Participate in regular cross\-functional meetings to align on client needs.

• *Knowledge Base Management**

• Build and maintain a comprehensive self\-service knowledge base with FAQs and troubleshooting guides.

• *Feedback \& Process Improvement**

• Collect and analyze client feedback to identify trends and improve onboarding/support processes.
• Drive client advocacy: reviews, referrals, video testimonials, and case studies.

• *Release \& Communication Management**

• Publish product release notes and ticket status updates on schedule.
• Maintain clear, professional written and verbal communication with clients.

• *Incentives \& Growth**

• Attractive incentive structure for cross\-sell and upsell opportunities identified during client engagements.
• Referral incentives for new business leads generated through client relationships.

• *Required Skills \& Competencies :**

• Strong organizational skills with the ability to manage multiple clients simultaneously.
• Strategic mindset to help clients align product usage with their business goals.
• Self\-motivated with the ability to work independently and shift priorities quickly.
• Growing technical expertise in SaaS/HRMS products, with willingness to continuously upskill.
• Excellent written and verbal communication skills.

• *Qualifications :**

• Graduate in any discipline (preference for Business, IT, or HR\-related fields).
• 0\-2 years of experience in client onboarding, implementation, or customer support (freshers with strong communication skills may apply).
• Prior SaaS/software industry exposure is a plus.

• *Company Perks**

• 05 Days Working
• Familiar Environment
• Flexible Timings
• Leave Encashment
• Health Insurance
• Employee Engagement Activities
• Yearly annual function

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹28,000\.00 per month

Work Location: In person