TECEZE is looking for an Information Technology Support Engineer to join its team in Kolkata, West Bengal in a full-time capacity. The core responsibility is to deliver efficient and effective technical support to end-users, addressing inquiries and resolving issues related to computers, software applications, email, and network connectivity. The role involves接待 user requests via helpdesk ticketing system, performing remote or on-site diagnostics, installing and configuring systems, and maintaining asset inventory. A key aspect is ensuring minimal disruption to business operations through prompt problem resolution. Candidates should possess a strong foundation in IT support fundamentals, knowledge of Windows OS and Microsoft Office suites, and excellent communication skills. Patience, a methodical troubleshooting approach, and a commitment to customer service are vital for this position.
TECEZE · Kolkata, West Bengal, India