Simplrize is seeking an International Chat Support Executive for its office in Pune. This is a work-from-office role requiring candidates to work the US shift on a rotational week-off schedule, with five working days per week. The position demands experienced professionals with a proven track record in international BPO settings. The primary duty is to manage customer queries and concerns exclusively through chat, ensuring accurate, timely, and effective resolutions. You must uphold high standards for customer satisfaction and service quality, meticulously document all interactions according to process guidelines, and coordinate with internal teams to resolve complex issues. The ideal candidate will demonstrate exceptional written communication skills in English and the ability to excel in a fast-paced, international customer support environment.