International voice process

• *Job Summary :**

We are seeking a motivated and articulate individual to join our dynamic team as an International Voice Process Executive. In this critical role, you will be the primary point of contact for our US\-based clients, providing essential support within the healthcare sector. The ideal candidate will possess exceptional English communication skills, a talent for persuasion, and the ability to navigate healthcare\-specific software with ease. This is an excellent opportunity for immediate joiners to launch their careers in a global, fast\-paced environment and make a real impact.

• *Roles and Responsibilities :**

• **Client Interaction:** Handle inbound and outbound calls with US clients in a professional, empathetic, and patient manner.
• **Communication:** Communicate clearly and effectively, explaining complex healthcare information, procedures, or products in a simple, understandable way.
• **Persuasion \& Guidance:** Utilize persuasive communication techniques to guide clients toward appropriate solutions, answer their queries, and encourage positive actions (e.g., scheduling appointments, understanding benefits, etc.).
• **Tool Navigation:** Navigate and efficiently use multiple healthcare software applications, CRM systems, and databases to access and update client information accurately.
• **Record Keeping:** Maintain precise and detailed records of all client interactions in the designated systems to ensure data integrity and compliance.
• **Problem Solving:** Identify and address client concerns with a problem\-solving mindset, escalating complex issues to the appropriate team or supervisor when necessary.
• **Compliance:** Adhere strictly to all company policies, compliance regulations, and US data privacy standards (including HIPAA).

• *Required Qualifications and Skills :**

• **Education:** Any Bachelor's degree (Graduation in any discipline).
• **Communication:** Exceptional verbal English communication skills with a neutral accent, clear articulation, and strong listening skills.
• **Persuasion:** Demonstrated ability to convince and influence others in a positive, customer\-centric manner.
• **Technical Aptitude:** Basic computer proficiency and the ability to quickly learn and adapt to new healthcare tools and software.
• **Work Ethic:** A positive attitude, strong work ethic, and the ability to work independently in a target\-driven environment.
• **Shift Availability:** Must be willing and able to work full\-time night shifts aligned with US business hours.

• *Joining Status:** Immediate joiners are strongly preferred.

Pay: ₹10,000\.00 \- ₹20,000\.00 per month

Benefits

• Food provided
• Paid sick time
• Paid time off

Work Location: In person