International Voice Process Associate - Outbound/Inbound (Night Shift)

• *Job Summary**

• *Fresher can also apply (Immediate Joiner Required)**

We are looking for a driven and resilient **International Voice Process Associate** to join our US night shift team. In this role, you will be responsible for handling the end\-to\-end communication process, focusing heavily on outbound cold calling. The ideal candidate thrives in a high\-volume call environment, possesses exceptional English communication skills, and has a proven track record in international voice processes.

• *Mandatory Requirement:** This role ***strictly requires Excellent/Fluent English communication skills with a clear, professional accent.*** Candidates must be highly articulate and comfortable engaging with native English speakers.

• *Key Responsibilities**

· **High\-Volume Outbound Calling:** Make **100 to 150 outbound cold calls daily** during working hours to prospects in the US market.

· **End\-to\-End Process Management:** Manage the entire communication lifecycle, from initial contact and pitch to lead qualifying and closing/routing.

· **Lead Generation \& Engagement:** Engage potential customers professionally, understand their needs, and effectively deliver product/service pitches.

· **Objection Handling:** Confidently navigate rejections, answer queries, and counter objections in a fast\-paced environment.

· **Data Maintenance:** Accurately update call logs, lead statuses, and customer information in the CRM system after every interaction.

· **Targets \& Quality:** Meet or exceed daily, weekly, and monthly performance targets while maintaining high quality\-assurance standards.

• *Required Skills and Qualifications**

· **Experience:** Fresher / Minimum 6 months experience in an **International Voice Process** (experience in outbound cold calling is a major plus).

· **Communication:** Exceptional verbal English communication skills with a neutral accent and strong active listening abilities.

· **Work Schedule Flexibility:** Must be comfortable working regular, fixed **night shifts** aligned with US business hours.

· **Resilience \& Drive:** Proven ability to handle a high volume of calls daily while maintaining high energy and a positive attitude.

· **Tech Savvy:** Familiarity with basic computer operations, dialer systems, and CRM software.

· **Education:** Higher Secondary (12th Pass) or Graduate in any stream.

• *Preferred Qualifications**

· Prior experience specifically in **US B2B or B2C outbound cold calling sales/lead generation**.

· Strong negotiation and persuasive skills to handle cold prospects.

· Immediate joiners are highly preferred.

• *· Fresher can also apply (Immediate Joiner Required)**

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Benefits

• Food provided
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person