We are looking for a driven and resilient **International Voice Process Associate** to join our US night shift team. In this role, you will be responsible for handling the end\-to\-end communication process, focusing heavily on outbound cold calling. The ideal candidate thrives in a high\-volume call environment, possesses exceptional English communication skills, and has a proven track record in international voice processes.
· **High\-Volume Outbound Calling:** Make **100 to 150 outbound cold calls daily** during working hours to prospects in the US market.
· **End\-to\-End Process Management:** Manage the entire communication lifecycle, from initial contact and pitch to lead qualifying and closing/routing.
· **Lead Generation \& Engagement:** Engage potential customers professionally, understand their needs, and effectively deliver product/service pitches.
· **Objection Handling:** Confidently navigate rejections, answer queries, and counter objections in a fast\-paced environment.
· **Data Maintenance:** Accurately update call logs, lead statuses, and customer information in the CRM system after every interaction.
· **Targets \& Quality:** Meet or exceed daily, weekly, and monthly performance targets while maintaining high quality\-assurance standards.
· **Experience:** Fresher / Minimum 6 months experience in an **International Voice Process** (experience in outbound cold calling is a major plus).
· **Communication:** Exceptional verbal English communication skills with a neutral accent and strong active listening abilities.
· **Work Schedule Flexibility:** Must be comfortable working regular, fixed **night shifts** aligned with US business hours.
· **Resilience \& Drive:** Proven ability to handle a high volume of calls daily while maintaining high energy and a positive attitude.
· **Tech Savvy:** Familiarity with basic computer operations, dialer systems, and CRM software.
· **Education:** Higher Secondary (12th Pass) or Graduate in any stream.
· Prior experience specifically in **US B2B or B2C outbound cold calling sales/lead generation**.
· Strong negotiation and persuasive skills to handle cold prospects.
· Immediate joiners are highly preferred.
Pay: ₹18,000\.00 \- ₹25,000\.00 per month
Work Location: In person