International voice process

We are seeking enthusiastic, dedicated, and customer\-oriented candidates to join eClerx as Technical Support Executives for our International Voice Process.

The ideal candidate should possess excellent communication skills, a problem\-solving mindset, and a strong willingness to assist international customers with their technical queries and concerns.

This is an excellent opportunity for freshers and experienced candidates looking to build a career in international customer service and technical support.

Key Responsibilities

• Handle inbound international customer calls and provide technical assistance.
• Understand customer concerns and guide them through appropriate troubleshooting steps.
• Provide effective solutions while ensuring an excellent customer experience.
• Maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.
• Escalate complex or unresolved technical issues to the appropriate department.
• Follow company policies, procedures, and established quality standards.
• Ensure timely and professional resolution of customer queries.
• Maintain customer satisfaction and meet performance expectations.

Eligibility Criteria

• Excellent verbal and written communication skills in English.
• Basic knowledge of computers, technology, and troubleshooting.
• Strong analytical and problem\-solving abilities.
• Ability to handle customers patiently and professionally.
• Minimum qualification: Graduates
• Freshers, graduates, and candidates without prior experience are welcome to apply.
• Additional technical training or certifications will be an added advantage.

About eClerx

eClerx is a leading global operations and technology company providing business process management, data analytics, and technology\-driven solutions to clients across various industries worldwide.

Employee Benefits

• Health and medical insurance.
• Life insurance coverage.
• Mobile and telephone expense reimbursement.
• Transportation / commuter assistance.
• Paid sick leave.
• Paid holidays and annual leave.
• Provident Fund (PF) benefits.

Employment Details

• **Job Title:** Technical Support Executive
• **Department:** Inbound International Voice Process
• **Job Category:** Customer Service / Technical Support
• **Employment Type:** Full\-Time, Permanent
• **Experience:** Freshers and Experienced Candidates
• **Job Types:** Full\-Time, Permanent, Fresher
• **Work Location:** In Person (Work From Office)

Why Join eClerx?

Build your career with a global operations and technology company, enhance your communication and technical skills, and gain valuable experience in international customer support.

• *Interested candidates are encouraged to apply now!**

Pay: ₹20,000\.00 \- ₹23,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person