- *Job Title: International Voice Process Executive**
- *Location:** Sector V, Salt Lake, Kolkata (On\-site)
- *Salary:** ₹15,000 – ₹25,000 per month (Negotiable based on Experience)
- *Experience Required:** 1–2 Years
- *Employment Type:** Full\-Time \| Permanent
- *Qualification:** Graduate Preferred
Shree Ji Steel is a leading organization in the steel industry, engaged in manufacturing, trading, and exporting high\-quality steel products across domestic and international markets. We are committed to delivering exceptional customer service and building long\-term business relationships worldwide. As part of our expansion, we are looking for motivated and customer\-centric professionals to join our International Business Development team.
We are seeking a highly motivated and fluent **International Voice Process Executive** to manage communication with overseas clients, generate business opportunities, and support international sales activities. The ideal candidate should possess excellent English communication skills, confidence in handling international customers, and the ability to build strong client relationships.
Key Responsibilities
- Handle inbound and outbound calls with international clients professionally.
- Generate and qualify leads through cold calling, follow\-ups, and client engagement activities.
- Build and maintain strong relationships with existing and prospective overseas customers.
- Understand customer requirements and provide accurate information regarding products and services.
- Follow up on inquiries, quotations, negotiations, and business proposals to drive conversions.
- Maintain detailed records of customer interactions, call activities, and lead status in CRM software.
- Coordinate with internal teams to ensure timely resolution of customer requirements and concerns.
- Achieve assigned sales, lead generation, and customer engagement targets.
- Conduct market research to identify new business opportunities in international markets.
- Represent the company professionally while communicating with global clients.
Required Skills \& Competencies
- Excellent spoken and written English communication skills.
- Clear and professional voice with strong listening abilities.
- Strong interpersonal, negotiation, and relationship\-building skills.
- Ability to interact confidently with international customers and stakeholders.
- Good problem\-solving and customer service orientation.
- Basic knowledge of CRM software (Zoho CRM experience preferred).
- Proficiency in MS Office and internet applications.
- Strong organizational and time\-management skills.
- Ability to work in a target\-oriented and fast\-paced environment.
- Flexibility to work in rotational or night shifts, if required.
Eligibility Criteria
- Graduate in any discipline (preferred).
- 1–2 years of experience in International Voice Process, International Sales, Telecalling, Customer Support, Lead Generation, or Business Development.
- Experience handling clients from UAE, Australia, Europe, Southeast Asia, or other international markets will be an added advantage.
- Freshers with excellent communication skills and a strong learning attitude may also apply.
- Professional communication etiquette and a positive, customer\-focused approach are essential.
What We Offer
- Competitive salary package with attractive performance\-based incentives.
- Opportunity to work with international clients and global markets.
- Career growth and advancement opportunities.
- Professional, supportive, and collaborative work environment.
- Continuous learning, training, and skill development programs.
- Employee recognition and reward programs.
Benefits
- Health Insurance
- Provident Fund (PF)
- Employee State Insurance (ESI)
- Performance\-Based Incentives
- Paid Leave Benefits
- Career Development Opportunities
Work Location
- *Sector V, Salt Lake, Kolkata (On\-site)**
How to Apply
Interested candidates can share their updated resumes at
- *Email:** hr@shreejisteelcorp.com
- *Job Type:** Full\-Time \| Permanent
Job Types: Full\-time, Permanent
Pay: ₹15,000\.00 \- ₹25,000\.00 per month
Benefits
- Health insurance
- Provident Fund
Application Question(s)
- Experience in International process?
- What is your current salary?
Work Location: In person