International Voice Process

Key Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication throughout the call.
• Resolve customer queries within the defined turnaround time.
• Follow process guidelines, quality standards, and company policies.
• Accurately update customer information and call details in the system.
• Meet defined targets for productivity, quality, and customer satisfaction.
• Escalate complex issues to the appropriate team when required.

Pay: Up to ₹650,000\.00 per year

Experience

• International voice process: 1 year (Preferred)

Work Location: In person