IT Application Operations Manager

About Signant Health

At Signant Health, we help bring life\-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands\-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.

Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals.

If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting\-edge AI technologies — you will find purpose and opportunity at Signant Health.

About the Role

Signant Health has embarked on an Enterprise IT application improvement strategy to “Enable Your Best Work”. We’re currently searching for a Manager of IT Enterprise Solutions to work as part of the IT team.

The Applications Manager’s role is to supervise and maintain the organization’s repository of software applications through best practices and the appropriate staffing and management of a technical team. The Applications Manager is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. This individual will apply proven communication and problem\-solving skills to guide and assist the team on issues related to the design, development, and deployment of mission\-critical information and software systems.

What you will do

1\. Ensure that applications meet business requirements and systems goals, fulfill end\-user requirements, and identify and resolve systems issues.

2\. Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.

3\. Cultivate and disseminate knowledge of application\-usage best practices.

4\. Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.

5\. Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

6\. Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.

7\. Evaluate business requirements and solution proposals in order to identify potential problem areas, and make the appropriate recommendations.

8\. Manage and provide direction for the application team in support of business operations.

9\. Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.

10\. Develop and communicate training and documentation for end users, hold clinics as necessary, and other user\-related activities.

Preferred Qualifications

1\. Bachelor’s degree in computer systems design or computer science, or knowledge acquired through equivalent experience.

2\. 8 years direct experience managing applications and/or systems management.

3\. Proven experience in overseeing the direction, development, and implementation of software solutions, including application architecture.

4\. Direct, hands\-on experience with automated software management tools.

5\. Strong knowledge of system and software quality assurance best practices and methodologies.

6\. Extensive experience with core software applications, including Jira, Box, MS Teams.

7\. Good project management skills and/or substantial exposure to project\-based work structures.

8\. Excellent understanding of the organization’s goals and objectives.

9\. Willingness to facilitate and/or challenge decisions within or across teams leading to a collaborative outcome/plan.

Desired Qualifications

1\. Experience with BetterCloud SaaS solution

2\. Passion for the digital improvement and optimization of a growing business.

3\. Global experience using teammates across the world to deliver projects.

4\. Core software application Certifications

5\. Project Management Certifications

6\. Take the lead in continuous business improvement by regularly advising IT management of improvements to applications, services, and processes that enhances efficiency, scalability and/or security.

7\. Coach and encourage application team about the potential use of technologies that bring additional value to the business units.

Why Signant Health?

At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission.

We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo.

If you are looking for purpose\-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it.

At Signant Health, accepting difference isn't enough — we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Prior to their start date, all candidates are required to be verified through a thorough background check and identity verification to confirm eligibility for employment.

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