IT Associate

• *Job Title:** IT Associate

• *Experience:** 2\-3 Years

• *Qualification:** Bachelor of Science (B.Sc.) in Computer Science, Information Technology, or a related field

• *Company:** Total Solutions Group (TSG)

• *Industry:** Mystery Audit / Market Research / AI Video Analytics

About Us

Total Solutions Group is a leading Mystery Audit and Market Research company, committed to delivering insights that drive customer experience and operational excellence. We work with top organizations across industries, offering end\-to\-end audit and research solutions that help brands grow stronger. Through Total Vizion, co\-created with Wobot.ai, we also use AI and computer vision to turn existing CCTV cameras into real\-time business intelligence for retail, food services, manufacturing, and hospitality.

Position Overview

We are seeking a dependable and technically skilled IT Associate to support the technology function across our Mystery Audit and Market Research business and Total Vizion, our AI\-powered video analytics platform. The ideal candidate will have 2\-3 years of experience in IT support, systems administration, or application support, with working knowledge of cloud technologies, networking, and web and mobile applications, and a strong willingness to learn.

Key Responsibilities

• Provide day\-to\-day technical support, monitoring, and maintenance of core platforms, including Total Vizion, audit management systems, field auditor mobile apps, client dashboards, and learning (LMS) platforms.
• Support the deployment, configuration, and troubleshooting of AI\-powered video analytics checklists such as customer wait time, queue length, intrusion, guard presence, and fire detection, working with the engineering team to maintain detection accuracy.
• Assist with integration and onboarding of existing CCTV cameras, DVRs, and NVRs across leading brands, ensuring quick camera onboarding without new hardware.
• Monitor real\-time alerts and notification workflows, and ensure the right users receive actionable events and that feedback is captured.
• Support cloud infrastructure and deployments, including APIs for integration with client CRM/ERP systems, and help keep systems stable, available, and cost\-efficient.
• Troubleshoot issues in live monitoring, recorded footage, incident tagging, and analytics dashboards, and resolve user and client queries within agreed timelines.
• Coordinate with technology partners, including Wobot.ai, on releases, issue resolution, and integrations.
• Manage user accounts, access permissions, and role\-based access across systems and applications.
• Maintain IT assets, network, servers, backups, and endpoint devices, and keep them secure and up to date.
• Follow coding, documentation, and change\-management standards, and maintain clear technical documentation and support records.
• Collaborate with Operations, Sales, and Project Managers teams to understand client needs, and support pre\-sales demos and client implementations.
• Support data security, privacy, and regulatory compliance (including GDPR), including audit trails and disaster recovery practices.
• Keep up to date with emerging AI, cloud, and automation technologies and suggest improvements to existing processes.
• Report regularly to the reporting manager on system performance, incidents, and support metrics.

Requirements

• Bachelor of Science (B.Sc.) in Computer Science, Information Technology, or a related field.
• 2\-3 years of experience in IT support, systems administration, application support, or a related technology role.
• Working knowledge of operating systems, networking, web and mobile applications, cloud platforms, and databases.
• Basic understanding of scripting or programming and troubleshooting methods.
• Familiarity with CCTV/DVR/NVR systems, video streaming, or AI/computer vision products is a plus.
• Exposure to cloud services (AWS, Azure, or GCP), version control, and DevOps practices is desirable.
• Strong problem\-solving, analytical, and troubleshooting abilities.
• Good communication and interpersonal skills, with the ability to work in a team and support non\-technical users.
• Familiarity with ticketing or project management tools and Agile practices.

How to Apply

Interested candidates may share their CVs mentioning current CTC, Expected CTC and Notice Period at shikha.choudhary@totalsolutions.in or may contact at 9810557348 for more details.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Work Location: In person