IT Executive

An IT Support Executive ensures seamless daily business operations by troubleshooting hardware, software, and network issues. They act as the primary point of contact for resolving employee or client technical queries, managing ticketing systems, and maintaining IT infrastructure to minimize downtime.

Key Responsibilities

• **User Support:** Act as the first point of contact (L1/L2\) for employees or clients needing technical assistance.
• **Troubleshooting:** Diagnose, isolate, and resolve hardware (laptops, desktops, printers) and software (Windows, macOS, Office 365, Google Workspace) problems.
• **Asset Management:** Configure workstations for new hires, handle software installations, and maintain hardware inventory.
• **Network \& Security:** Set up and maintain LAN/WAN/VPN connections, manage user access/permissions, and enforce cybersecurity policies (e.g., 2FA and backups).
• **Ticketing \& Vendor Management:** Document all service requests in a ticketing system and coordinate with external vendors for major system/ISP issues. \[1, 2, 3, 4, 5, 6]

Core Qualifications

• **Education:** Diploma / Bachelor’s degree in , Information Technology, or a related field.