IT Incharge

• **Job Description (JD)***

• **Position: Call Centre Operations Incharge (Technical)***

• **Department: Operations / Information Technology***

• **Reporting To: Head – Call Centre Operations***

• **Location: Noida***

• **Employment Type: Full\-Time***

• **Profile***

• **We are looking for a technically strong professional who can seamlessly bridge IT infrastructure and call centre operations. The ideal candidate should have hands\-on expertise in dialer systems, networking, VoIP, and CRM support while possessing excellent communication skills to interact confidently with clients, telecom providers, software vendors, and internal stakeholders.***

• **Position Summary***

• **The Technical Call Centre Operations Executive will be responsible for the smooth functioning of the Call Centre's technology infrastructure, including dialer systems, CRM integration, networking, telephony, and end\-user support. The role also requires excellent communication skills to coordinate with internal teams, clients, telecom vendors, and software providers, ensuring uninterrupted business operations.***

• **Key Responsibilities***

• **A. Dialer Administration***

• **B. Telephony Management***

• **C. Network Administration***

• **D. CRM \& Software Support***

• **E. Server Administration***

• **F. Desktop \& User Support***

• **G. Information Security***

• **H. Operations Support***

• **Communication Responsibilities***

• **The incumbent should be capable of:***

• ***Communicating professionally with clients.***
• ***Coordinating with telecom service providers.***
• ***Liaising with software vendors.***
• ***Handling technical discussions.***
• ***Preparing reports and emails.***
• ***Conducting user training sessions.***
• ***Supporting audit requirements.***

• **Educational Qualification***

• ***B.Tech / B.E. (Computer Science / IT / Electronics)***

• **OR***

• ***BCA / MCA***

• **OR***

• ***Diploma in Computer Engineering / Electronics***

• **OR***

• ***Any Graduate with relevant Call Centre Technology experience.***

• **Experience***

• ***3–7 years of experience in Call Centre IT Infrastructure or Contact Centre Technology.***
• ***Experience in setting up new call centres will be an added advantage.***
• ***Experience in handling 100\+ seat call centre operations is preferred.***

• **Salary Range***

• **₹4\.5 Lakhs to ₹5\.5 Lakhs per annum, depending on qualifications, experience, certifications, and technical expertise*** . . **Interested candidates, please share your updated Resume/CV.**

• *Contact Person: HR Nitish Patel**
• *Contact No.: 7369056770**

• *URGENT REQUIREMENT – LIMITED VACANCIES!**

• Immediate joiners will be preferred.*

Pay: ₹450,000\.00 \- ₹550,000\.00 per year

Benefits

• Flexible schedule
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person