IT Manager

• *Job Title: IT Manager (L3 Support)**

• *Experience:** 5\+ Years

• *Location** \- Vishwakarma Industrial Area , Jaipur

• *Key Responsibilities**

• Manage and support IT infrastructure, including physical and virtual servers.
• Provide L3\-level technical support for complex hardware, software, network, and security issues.
• Install, configure, monitor, and maintain Windows/Linux servers.
• Manage and troubleshoot enterprise hardware including desktops, laptops, printers, storage devices, and networking equipment.
• Administer and monitor firewall solutions to ensure network security and availability.
• Manage antivirus and endpoint security platforms, ensuring systems remain protected against threats.
• Monitor system performance, backups, security logs, and infrastructure health.
• Implement and enforce IT security policies, procedures, and best practices.
• Coordinate with vendors and service providers for hardware procurement, AMC, and support services.
• Lead IT incident management, root cause analysis, and problem resolution.
• Maintain documentation of IT assets, configurations, processes, and policies.
• Support network infrastructure including LAN, WAN, VPN, Wi\-Fi, switches, and routers.
• Plan and execute infrastructure upgrades, migrations, and disaster recovery activities.
• Train and mentor junior IT team members and provide technical guidance.
• Ensure compliance with organizational IT standards and security requirements.

• *Required Skills \& Technical Expertise Infrastructure \& Servers**

• Strong experience with Windows Server administration.
• Knowledge of Linux server management.
• Active Directory, Group Policy, DNS, DHCP, File Server management.
• Virtualization technologies such as VMware and Hyper\-V.

• *Hardware Management**

• Desktop, laptop, workstation, and server troubleshooting.
• IT asset management and hardware lifecycle management.
• Storage and backup solutions.

Security \& Networking

• Firewall administration and troubleshooting.
• Antivirus and endpoint protection management.
• Network monitoring and troubleshooting.
• VPN configuration and management.
• Understanding of cybersecurity best practices.

• *Qualifications**

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Relevant certifications such as MCSE, MCSA, CCNA, VMware, Fortinet, Sophos, or equivalent will be an added advantage.

• *Soft Skills**

• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Good problem\-solving and analytical skills.
• Ability to interact with users, management, and external vendors effectively.
• Strong documentation and reporting skills.

Pay: ₹30,000\.00 \- ₹40,000\.00 per month

Work Location: In person