IT Support Engineer

• *Experience:** 2 – 5 Years
• *Salary:** 3\.0 – 3\.4 LPA
• *Employment Type:** Full\-Time
• *Department:** Technical Support
• *Reporting To:** Technical Director

• *Key Responsibilities**

• *Desktop \& Laptop Support**

· Troubleshoot hardware and software issues.

· Install, configure, and maintain desktops and laptops.

· Monitor system performance and resolve user complaints.

• *Network Support**

· Troubleshoot LAN, WAN, Wi\-Fi, DNS, and DHCP issues.

· Perform LAN cable crimping, RJ45 punching, and cable testing.

· Configure and support routers, switches, and access points.

· Assist in firewall configuration and user access management.

• *Active Directory \& User Management**

· Create and manage user accounts.

· Configure password policies and user permissions.

· Manage shared folders and access rights.

• *Email \& Microsoft Support**

· Configure Outlook and email clients.

· Troubleshoot email synchronization and connectivity issues.

· Support Microsoft Office applications.

• *Printer \& Peripheral Management**

· Install and configure printers and scanners.

· Troubleshoot printer connectivity and hardware issues.

· Manage network printer sharing.

• *Security \& Backup**

· Install and manage antivirus solutions.

· Perform Windows updates and patch management.

· Support backup and restore activities.

• *Vendor \& Asset Management**

· Coordinate with hardware vendors and service providers.

· Track IT assets and maintain inventory records.

· Handle warranty claims and repair follow\-ups.

• *Required Technical Skills**

· Desktop \& Laptop Troubleshooting

· Hardware Diagnostics \& Repair

· Windows OS Installation \& Support

· Active Directory Administration

· Network Troubleshooting

· Switch \& Router Configuration

· Basic Firewall Management

· Email Configuration (Outlook, IMAP, POP3, SMTP)

· Printer \& Scanner Support

· Antivirus Management

· CCTV/NVR Basic Configuration

· Remote Support Tools (AnyDesk, TeamViewer, RDP)

· LAN Cable Crimping \& Testing

· Shared Folder \& Permission Management

• *Educational Qualification**

· B.Tech (Computer Science / IT)

· MCA

· BCA

· Diploma in Computer Engineering

· Any equivalent IT qualification

• *Experience Required**

· 2 to 5 years of experience in Desktop Support, IT Support, or Technical Support roles.

· Experience working at customer sites will be an added advantage.

• *Desired Qualities**

· Strong troubleshooting and analytical skills.

· Good communication and customer\-handling abilities.

· Ability to work independently and under pressure.

· Professional attitude and willingness to learn new technologies.

• *Important Note**

The selected candidate will be deployed at a customer location in Bhiwadi,Rajasthan. Availability beyond regular working hours, including weekends and holidays, may be required during critical IT incidents or infrastructure breakdowns.

Pay: ₹300,000\.00 \- ₹340,000\.00 per year

Benefits

• Health insurance
• Internet reimbursement

Work Location: In person