IT Support Engineer

• *Job Information**
• ------------------

• Date Opened 10/22/2026
• Job Type Full time
• Industry Technology
• Work Experience 0\-1 year
• City Thiruvananthapuram
• State/Province Kerala
• Country India
• Zip/Postal Code 695001

• *Job Description**
• ------------------

Job Summary: We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations. You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security. Responsibilities: \* Provide daily IT helpdesk and desktop support for both Windows and macOS users. \* Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta. \* Troubleshoot system errors, network connectivity, hardware issues, and software applications. \* Apply regular Windows OS security patches and assist with macOS device management (Jamf). \* Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner.

### **Requirements**

Requirements: \* 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations. \* Basic hands\-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta. \* Hands\-on knowledge of Windows OS troubleshooting and security patching. \* Familiarity with macOS and basic device management workflows (Jamf). \* Understanding of user access controls, password resets, and account provisioning. \* Experience handling IT ticketing systems and maintaining SLAs. \* Good communication, problem\-solving, and customer\-service skills.