- *Key Responsibilities Area**
- *1\. IT Infrastructure Support**
- Install, configure, monitor, and maintain **NAS servers**, network servers, and related storage systems.
- Troubleshoot and resolve server issues, system errors, and performance bottlenecks.
- Ensure regular **data backups, recovery checks, and system updates** are executed on schedule.
- Support day\-to\-day **hardware management** including desktops, laptops, printers, peripherals, and replacements.
- Manage configuration and maintenance of **network infrastructure** (LAN/WAN, switches, routers, firewalls).
- Maintain documentation of IT systems, configurations, and technical procedures.
- Coordinate with external **vendors and service providers** for hardware, licensing, and maintenance support.
- Handle procurement, service contracts, and service level agreements (SLAs) with IT vendors.
- Manage vendor escalations and ensure timely resolution of issues related to equipment, software, and services.
- *3\. Daily Coordination with CEO**
- Provide **IT and administrative support** to the CEO for technology\-related requirements.
- Assist with daily coordination tasks including **email/system setups, scheduling, and workflow streamlining**.
- Help in **sorting, organizing, and managing data/reports** for executive use and presentations.
- Liaise between the CEO and other departments for IT\-related requests or information needs.
- *4\. Helpdesk \& User Support**
- Offer first\-level support to employees for all IT\-related issues.
- Troubleshoot hardware, software, and network problems and escalate to senior IT if needed.
- Manage tickets, user requests, and follow up to ensure issues are resolved in a timely manner.
- Provide user onboarding support (setting up new accounts, devices, access rights).
- *5\. System Monitoring \& Optimization**
- Monitor system performance and proactively identify areas of improvement or potential failure.
- Ensure compliance with security standards and data protection best practices.
- Run routine checks on networks and servers for uptime, performance, and security vulnerabilities.
- *Skills \& Qualifications**
\-Diploma or Bachelor’s degree in **Computer Science, IT, or related field** *(or equivalent experience)*
\-Experience with **server management, NAS storage, and network infrastructure**.
\-Strong understanding of **hardware troubleshooting, networking concepts, and system backups**.
\-Excellent communication skills and ability to work with executives.
\-Ability to manage multiple tasks and prioritize urgent issues.
\-Vendor coordination and procurement experience preferred.
\-Familiarity with Helpdesk ticketing systems is a plus.
Pay: ₹10,000\.00 \- ₹30,000\.00 per month
Benefits
- Paid sick time
- Paid time off
Work Location: In person