IT Support Engineer

• *Job Information**
• ------------------

• Date Opened 08/19/2026
• Job Type Full time
• Industry IT Services
• City Chennai
• State/Province Tamil Nadu
• Country India
• Zip/Postal Code 600130
• *About Us**
• -----------

Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI\-powered outcomes. Through proprietary technology accelerators and full\-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem\-solving to deliver measurable impact.

• *Job Description**
• ------------------

• *Role Overview**

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We are looking for an experienced **IT Support Engineer / IT Support Analyst** to provide end\-to\-end IT support for employees, including device provisioning, onboarding, hardware support, endpoint security, and troubleshooting.

### **Key Responsibilities**

• Provide **L1/L2 technical support** to employees for laptops, desktops, operating systems, applications, peripherals, and connectivity issues.
• Manage complete **employee IT onboarding and offboarding**, including laptop allocation, account setup, software installation, access provisioning, asset recovery, and device decommissioning.
• Perform **laptop/desktop imaging, configuration, deployment, patching, and software installation** as per company standards.
• Troubleshoot and maintain **hardware components** such as laptops, desktops, monitors, docking stations, printers, keyboards, batteries, RAM, and storage devices.
• Manage and support **Microsoft 365 applications, Active Directory / Entra ID, VPN, Wi\-Fi, LAN, and other workplace technologies**.
• Administer endpoint devices using tools such as **Microsoft Intune, SCCM/MECM, Windows Autopilot, or equivalent endpoint management platforms**.
• Ensure endpoint **security and compliance**, including antivirus/EDR, firewall, BitLocker, security patches, device compliance, and security policy enforcement.
• Monitor and troubleshoot **malware, virus, suspicious applications, unauthorized software, and endpoint security alerts**, escalating security incidents to the Information Security team when required.
• Maintain accurate **IT asset inventory**, including device allocation, tracking, repair, replacement, warranty, and lifecycle management.
• Manage incidents and service requests through **ITSM tools** such as ServiceNow, Jira Service Management, Freshservice, or similar platforms, ensuring SLA adherence.
• Coordinate with **Information Security, Network, Infrastructure, HR, Facilities, and external vendors** to resolve technical issues and support employee requirements.
• Maintain **IT documentation, SOPs, troubleshooting guides, and asset records**, and identify opportunities to improve IT support processes.

### **Required Skills**

• 5\+ years of experience in **IT Support / Desktop Support / EUC / IT Infrastructure Support**.
• Strong hands\-on experience with **Windows 10/11, Microsoft 365, Active Directory/Entra ID, and endpoint management**.
• Good knowledge of **hardware troubleshooting, networking, VPN, endpoint security, antivirus/EDR, malware detection, and patch management**.

Strong communication, troubleshooting, problem\-solving, and employee\-facing support skills.

• *Preferred:** ITIL, Microsoft, CompTIA, or relevant technical certifications.