We are looking for a motivated **IT Support Engineer (L1\)** to provide first\-level technical support to users across office and project locations.
- Provide L1 support for desktops, laptops, printers, mobile devices, and network connectivity issues.
- Troubleshoot hardware, software, email, and operating system\-related problems.
- Support Microsoft 365 users including:
- Install, configure, and maintain Windows operating systems and business applications.
- Resolve user\-end issues through remote and onsite support.
- Assist users with software installation, upgrades, and troubleshooting.
- Monitor and troubleshoot LAN, WAN, Wi\-Fi, and internet connectivity issues.
- Support printer installation, scanner configuration, and peripheral devices.
- Maintain IT asset inventory and user allocation records.
- Escalate complex issues to senior IT team members when required.
- Visit project sites and branch offices for IT setup, troubleshooting, and support activities.
✔ Diploma / Bachelor's Degree in IT, Computer Science, or related field.
✔ 1–3 years of experience in IT Support.
✔ Good knowledge of Windows, Microsoft 365, Networking, and Hardware Troubleshooting.
✔ Ability to travel to project locations when required.
✔ Strong problem\-solving and customer service skills.
- Desktop Support
- Microsoft 365 Support
- Networking Basics
- Hardware Troubleshooting
- Printer \& Peripheral Support
- User Management
- Remote Support
- Ticket Management
- *What We Are Looking For**
✔ Positive attitude and willingness to learn.
✔ Ability to independently resolve user\-end technical issues.
✔ Strong communication skills.
✔ Team player with a customer\-focused approach.
Pay: ₹25,000\.00 \- ₹35,000\.00 per month
Benefits
Work Location: In person