IT Support Engineer [L1]

• *Job summary:**

We are looking for a motivated **IT Support Engineer (L1\)** to provide first\-level technical support to users across office and project locations.

• *Key Responsibilities**

• Provide L1 support for desktops, laptops, printers, mobile devices, and network connectivity issues.
• Troubleshoot hardware, software, email, and operating system\-related problems.
• Support Microsoft 365 users including:
• Install, configure, and maintain Windows operating systems and business applications.
• Resolve user\-end issues through remote and onsite support.
• Assist users with software installation, upgrades, and troubleshooting.
• Monitor and troubleshoot LAN, WAN, Wi\-Fi, and internet connectivity issues.
• Support printer installation, scanner configuration, and peripheral devices.
• Maintain IT asset inventory and user allocation records.
• Escalate complex issues to senior IT team members when required.
• Visit project sites and branch offices for IT setup, troubleshooting, and support activities.

• *Requirements**

✔ Diploma / Bachelor's Degree in IT, Computer Science, or related field.

✔ 1–3 years of experience in IT Support.

✔ Good knowledge of Windows, Microsoft 365, Networking, and Hardware Troubleshooting.

✔ Ability to travel to project locations when required.

✔ Strong problem\-solving and customer service skills.

• *Preferred Skills**

• Desktop Support
• Microsoft 365 Support
• Networking Basics
• Hardware Troubleshooting
• Printer \& Peripheral Support
• User Management
• Remote Support
• Ticket Management

• *What We Are Looking For**

✔ Positive attitude and willingness to learn.

✔ Ability to independently resolve user\-end technical issues.

✔ Strong communication skills.

✔ Team player with a customer\-focused approach.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Provident Fund

Work Location: In person